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3.0 Based on 260 reviews
Compare to others
  • Customers like
    • Way makeup looks 7
    • Not applicable 7
    • Order processing 6
  • Customers don't like
    • Being taken advantage of 20
    • Customer service 17
    • Price 17
Luminess Air - HORRIFIC  Packaging -Bottles break open!
1 of 7

I actually like the product itself but the packaging is horrific! 7 times now the top of the bottle has just fallen off, as if sheared by a knife, spilling all of the product all over the bathroom counter, the floor, on myself and my clothes!(VERY difficult to get out- one stain remains. I have learned that you can NEVER use this product with clothes on! ) I have chronicled these events and sent pictures to Luminess Air. The first 2 times I... Read more

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Luminess Air - HORRIBLE PACKAGING !
1 of 8

I actually like the product itself but the packaging is horrific! 7 times now the top of the bottle has just fallen off, as if sheared by a knife, spilling all of the product all over the bathroom counter, the floor, on myself and my clothes!(VERY difficult to get out- one stain remains. I have learned that you can NEVER use this product with clothes on! ) I have chronicled these events and sent pictures to Luminess Air. The first 2 times I... Read more

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With Official Company Response

Worst product on the market, plugged it in and the light comes on but the make-up sprays out of the back of the stylus. Not worth the Money at all. You can buy the same stylus at Hobby Lobby and get your own make-up. DO NOT BUY. Read more

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With Official Company Response

company is a scam they run special for 19.95 or upgrade for 29.95. I ordered the upgrade then 30 days later got a past due bill for over 600.00 and threats if i didn't pay. i returned product they refused to reimburse me my payment or even pay shipping after stating very firmly that IF i didn't insure for full amount i would be held liable for payment. NOT A RELIABLE OR CUSTOMER SERVICE COMPANY. HAD NOT EVEN USED YET. LUCKY FOR ME EVERYTHING... Read more

Was this review helpful? 0 2
Luminess Air Airbush Makeup Review from Dededo Village, Dededo
1 of 2

I was sent this on my email for the order I had placed last month. Then August came and I was sent this 2nd email which just upset me. If I knew I was going to be charged $400+ for this I would have never bought it. I was being told I will get my name reported to the credit agencies. You can have all your stuff back. Everything still there. Not worth my $400. Read more

Was this review helpful? 2 2

Resolved With Official Company Response

I placed an order, and received a confirmation that my order was received. After two weeks, I contacted customer service via live chat, and no one would respond. Two days later, I received an email letting me know that my order was shipped. When I received my order, the foundation was missing from my order and was not on the shipping sheet that was sent with my shipment. I called customer service, and the representative (Moniquah) told me... Read more

Was this review helpful? 1 1

With Official Company Response

I ordered the trial - never had time to actually try the product- it is still in new condition. I accept that I didn't return in 30 days, was willing to pay $50 x 6 as the ad said. I am now being charged $79/month for 6 payments, plus there were some additional charges when I first ordered it - Option, $15, Validation $1, and I am hooked into monthly deliveries. I am trying to cancel. Even worse, Luminess hooked my account up with two... Read more

Was this review helpful? 2 2

With Official Company Response

When I bought my Luminous Air system I didn't think it would costs me 100.00 every month. I've owned my system for eight months and I still have them withdrawing 100.00 each month from my checking account. I don't want them sending me makeup that I didn't order. I'm not pleased with the over rated system as it is. The makeup has an odor that I can't stand and I don't like products pushed on me. When I want to reorder I will do so at my own will,... Read more

Was this review helpful? 3 2

I spoke with a repesentative concerning this product and told them i no longer wsnted the product . Im still being charged for it causing my account to go into a negativd balance. Please explain this. I think my 83.00$ need to be placed back on my card. This is not fair to me because i no longer ordered the makeup. Susan Gregory 13343716539 contact me please asap Read more

Was this review helpful? 0 2

I can't believe how bad they are on customer service. I tried to cancelled my membership to their club so I wouldn't received all their shipments and they would not do it. Also, they charged me 40$ US dollars for International shipment and then I had to pay 51.$ on top for Duties.. what a scam. You can be sure that this machine and everything else will go directly to the garbage... This is a low respect company with bad practice and from what... Read more

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