Luminess Air replies to the posters Subscribed to our Plus Plan
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3.0 Based on 248 reviews
Compare to others
  • Customers like
    • Way makeup looks 7
    • Not applicable 6
    • Order processing 6
  • Customers don't like
    • Being taken advantage of 20
    • Customer service 17
    • Price 17

I was told that the charge was 19.95. But was charged over60.00. What the *** is that? Read more

Was this review helpful? 4 0

Hi. I once ordered a different product off the TV infomercial and was totally misled and went through *** trying to stop the deductions from my account. I learned the hard way never to go thru the trial offer. I just ordered my Luminess Basic Airbrush kit thru Amazon at an excellent price, knowing that Amazon protects their customers when dissatisfied and provides hassle free refunds. Of course you can't get it at the trial price as you need to... Read more

Was this review helpful? 2 1

With Official Company Response

This product is awful and they fool you into to purchasing with trial and then charge $299.00. The make up is awful and the machine does not work correctly. They sent replacement makeup without ever speaking with me. When I asked how they knew what to send they said they just send to most popular. This is a scam in my opinion and an expensive one at that. When I called they simply told me I am out of luck and will be charged. The makeup... Read more

Was this review helpful? 1 1

THIS COMPANY ISN'T TELLING THE TRUTH ABOUT THEIR HIDDEN CHARGES AND AFTER I RECIEVED MY STARTER KIT I SENT IT BACK BECAUSE IT WAS A GIFT AND THE PERSON THAT I ORDERED IT FOR DIDN'T WANT NOW THEY ARE TELLING ME I DON'T GET MY MONEY BACK BECAUSE I REFUSED IT.WHERE DO YOU PEOPLE GET OFF I BETTER GET A FULL REFUND OR I WILL FILE A CLAIM WITH THE BETTER BUSINESS PEOPLE ,THAT'S THEFT NOT RETURNING MY MONEY !!!!!! Read more

Was this review helpful? 5 1

Could you please stop this order because my husband knows nothing of my order he will get up set with me if this order goes through so could you please stop this order before he finds outs. I don't want to get him up set at me. So again I ask of your company to stop this order I put it in last night about 12:00 I was not aware of the second charge on this and if he finds this out he will be very angry at me. So again I ask that you please stop... Read more

Was this review helpful? 0 3

With Official Company Response

I would not purchase since the customers bares all the responsibility for the product and they charge for everything. It may well be a good product but due to the contract (a page long)is filled with disclaimers directing full responsibility to the purchaser. They even charge for phone calls and text messages. Evidently they do not have any faith in their product so therefore I do not have any faith in them. Therefore I will not buy or try their... Read more

Was this review helpful? 5 1

They charged me on my cards for services I didn't ask for. They insisted they were not the same company, but they were. I got some charges sent back to my bank but not all. They said listen to the tape of when you called in. So I did. For all four Travel Companies, with charges on my card, all the number were similar and had the same management person come on the line. But they insisted that they were not the same. The only recording was... Read more

Was this review helpful? 2 2

With Official Company Response

They don't tell you what's at stake from the get-go and just keep withdrawing money from bank account. I told them I wanted to return the airbrush but was told I couldn't because it was past 30 days and it costs about $400. I told them to stop sending me make-up and they still do and withdraw funds from bank. If there is enough evidence for a class action lawsuit, I think it's definitely worth considering. I have never used the airbrush nor... Read more

Was this review helpful? 4 2

With Official Company Response

I Feel the same way, How about a class action law suit?. They keep billing me on dates I dont have money in the bank and I keep getting overdraft fee's plus the $90 something payment I have already paid for for 3 months and they are putting me in debt!! Man I really wish I read all the bad reviews first, i would have never purchased it. They are scammers and really should refund some of our money or all the headaches they are putting us... Read more

Was this review helpful? 9 1

Tried it on when recieved it was very upset it looked caked on and gross false advertising. My coverup looks more natural and not like a doll face with a ton of cover up plus i was suppose to get a pro luminess machine and i got the regular one super expensive and tiny cover ups and they charge you extra. Its false rip off scam. Read more

Was this review helpful? 2 5
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