Luminess Air replies to the posters Subscribed to our Plus Plan
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3.0 Based on 256 reviews
Compare to others
  • Customers like
    • Way makeup looks 7
    • Not applicable 7
    • Order processing 6
  • Customers don't like
    • Being taken advantage of 20
    • Customer service 17
    • Price 17

With Official Company Response

Luminess Air Airbush Makeup Review
1 of 2

I was sent this on my email for the order I had placed last month. Then August came and I was sent this 2nd email which just upset me. If I knew I was going to be charged $400+ for this I would have never bought it. I was being told I will get my name reported to the credit agencies. You can have all your stuff back. Everything still there. Not worth my $400. Read more

Was this review helpful? 2 2

Resolved With Official Company Response

I placed an order, and received a confirmation that my order was received. After two weeks, I contacted customer service via live chat, and no one would respond. Two days later, I received an email letting me know that my order was shipped. When I received my order, the foundation was missing from my order and was not on the shipping sheet that was sent with my shipment. I called customer service, and the representative (Moniquah) told me... Read more

Was this review helpful? 1 1

With Official Company Response

I ordered the trial - never had time to actually try the product- it is still in new condition. I accept that I didn't return in 30 days, was willing to pay $50 x 6 as the ad said. I am now being charged $79/month for 6 payments, plus there were some additional charges when I first ordered it - Option, $15, Validation $1, and I am hooked into monthly deliveries. I am trying to cancel. Even worse, Luminess hooked my account up with two... Read more

Was this review helpful? 2 2

With Official Company Response

When I bought my Luminous Air system I didn't think it would costs me 100.00 every month. I've owned my system for eight months and I still have them withdrawing 100.00 each month from my checking account. I don't want them sending me makeup that I didn't order. I'm not pleased with the over rated system as it is. The makeup has an odor that I can't stand and I don't like products pushed on me. When I want to reorder I will do so at my own will,... Read more

Was this review helpful? 3 2

I spoke with a repesentative concerning this product and told them i no longer wsnted the product . Im still being charged for it causing my account to go into a negativd balance. Please explain this. I think my 83.00$ need to be placed back on my card. This is not fair to me because i no longer ordered the makeup. Susan Gregory 13343716539 contact me please asap Read more

Was this review helpful? 0 2

I can't believe how bad they are on customer service. I tried to cancelled my membership to their club so I wouldn't received all their shipments and they would not do it. Also, they charged me 40$ US dollars for International shipment and then I had to pay 51.$ on top for Duties.. what a scam. You can be sure that this machine and everything else will go directly to the garbage... This is a low respect company with bad practice and from what... Read more

Was this review helpful? 1 0

THE WORST ABSOLUTE WORST COMPANY PRODUCT EVER! I WORK FOR A WELL KNOWN HOSPITAL AND I HAVE LET EVERYONE KNOW HOW HORRIBLE OF A COMPANY THEY ARE. AFTER I RETURNED MY PRODUCT IN APRIL WE ARE IN AUGUST AND THEY ARE STILL CHARGING ME EVERY MONTH. I CALL AND ASK FOR A SUPERVISOR OR MANAGER TO GET HUNG UP ON! IM GETING LEGAL ADVICE THIS WEEK AND I HAVENT DONE SO BECAUSE MY 6 YEAR OLD NIECE WAS DIAGNOSED WITH A STAGE 4 BRAIN TUMOR WHICH HAS TAKEN UP... Read more

Was this review helpful? 3 2

I ordered the Luminess Airbrush System after seeing an advertisement and demo on late night TV. What was not said in the advert was that the $24.91 for a 30 day trial was not the entire price of the product but I owed another $338.61 for the product. I am returning the product as it is a money back guarantee except for $4.95 postage.I never agreed to pay $300+ for this product. I will not try and will returned unopened and unused. I found out... Read more

Was this review helpful? 4 2

With Official Company Response

I am writing to you to not only tell you how awful this process has been but to ask why my products haven't arrived and the order was placed May 11th. I am currently stationed overseas. I placed my first order in April. It arrived about a month and a half later. That's an extremely long time but I didn't think to much of it. I ordered the deal you offered where you can pay 69.99 a month plus 29.95 every 2 months for foundation. Well the... Read more

Was this review helpful? 2 2

I have order the promo for $31 and later they are charging my credit card for $ 69.90 stating that I have a payment installment for 5 months. And because I have a prepaid card nothing can be charged before I agree with it they are charging an extra $20. I didn't know that because they don't tell you that in advance on the promo. And now they are charging my credit card $39 for some makeup club that i don't know about. They are scammers. The... Read more

Was this review helpful? 3 0
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