Luminess Air replies to the posters Subscribed to our Plus Plan
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3.0 Based on 295 reviews
Compare to others
  • Customers like
    • Way makeup looks 8
    • Not applicable 8
    • Order processing 6
  • Customers don't like
    • Being taken advantage of 20
    • Customer service 18
    • Price 17

I told the representative I wanted to return the product. It wasn't for me. She tried to talk me out of it. I repeated several times. I didn't want it. Finally, she gave me an authorization number. Then she went through all these rules about sending the product back at my expense. She even told me to insure it in case it got damanged. I told her NOW you're probably going to claim it is damaged. Very untrusting. I wonder what's going to... Read more

Was this review helpful? 1 0

I received my Luminess air system that I ordered from a Tv commercial. When I received it I read that I now owed 4 payn=ments of $89. I called and got a return authorization number. I sent the package back without opening anything. I called for the status of my refund and was told I am not qualified for a return. This company should be put out of business. Their advertising is misleading and will never get another order from me. I... Read more

Was this review helpful? 2 0

After seeing this product offered on TV, I wanted to give it a try. The ad was for a 30 day money back guarantee FREE trial. When I receive the order the paper work informed me that I owed them 300 plus dollars more. That was not part of the original information on the TV or their website. I realized this and immediately called customer service to cancel the account. I was told by the first representative that it was too early to cancel my... Read more

Was this review helpful? 1 0

I love this company. I have been buying there products for over 4 years. I have never had any issues with them and they will have a life long member with me. I enjoy my airbrush system and would recommend this company to others. Read more

Was this review helpful? 0 0
Luminess Air - Stealing in my friend's account for months.
1 of 2

So my friend saw this add on tv, she is french and does get carried away by stuff like this so she just grabbed her card and went on the website. She though she was gonna pay like 29.99 and it turned out to be so muuuch more as the "free" gifts were not really free. She was like oh well its upsetting but whatever! Turns out they have been charging her 82$ a month for 5 months, ( and I got to explain to her that THIS is why looking at your... Read more

Was this review helpful? 3 0

I have always wanted to try a airbrush makeup system so I took a chance with Luminess Air. I was told the trial was free and I would receive my money back as long as I return the system back within 30 days. I tried this system a few times and did not care for it and did not go well with my skin. So I had sent back the system which I had to pay $20 shipping to have it sent back. I called to cancel all my stuff and I was told everything was... Read more

Was this review helpful? 4 1

I recently order Luminess Air's system and foundation, and after I purchased it I seen on my receipt in light grey that I was going to be charged $29.95 plus shipping and handling every 2 months which I was unaware of. So I sized up my order before I called then noticed my p.o box was wrong. As I called customer service to get my box number changed and to unsubscribe to their bi-monthly fee, I had the rudest costumer service! This lady seemed... Read more

Was this review helpful? 6 1

Buyer beware no refunds junk product had to cancel my bank card Read more

Was this review helpful? 6 2

This company is crooked save your money the makeup is nothing but red there's no refunds they don't quit billing you it's a joke a scam and crooked bastards Read more

Was this review helpful? 3 0

I ordered a luminess air kit. FedEx shows it was delivered, but when I got home there was no package, I have never had a problem with delivery before, so I believe the product was stolen. I filled out the form that was requested by luminess air, I was charged multiple times and receiving emails stating my credit card will not accept charges, that's because I told them not to allow luminess air to make any further charges. I contacted them again... Read more

Was this review helpful? 5 1
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