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2.8 Based on 316 reviews
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  • Customers like
    • Way makeup looks 8
    • Not applicable 8
    • Order processing 6
  • Customers don't like
    • Being taken advantage of 20
    • Customer service 18
    • Price 17

Do NOT purchase. They take your credit card info & bill for products not ordered. When you cancel, they tell you another 60 day supply has already been processed for shipping & there's no way to stop it. You must return it with a shipping number, pay for the postage, or they will not refund. A scam. Considering a class action lawsuit.

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All i see is white women advertising this. I would like to try it b ut i cant see how it would look on an African American woman. Is it only made for white women seen none in tv commercials

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I had ordered several airbrush makeup products that were on sale, even posting a positive update to a former review I wrote on this website regarding my horrible experience trying to simply place the order because they did correct the issue and offered expedited shipping at no cost. Well the products were great BUT ALMOST EVERY ITEM I ORDERED WENT TO WASTE because their bottles cracked and all the contents leaked out except for 2. I figured it... Read more

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The representative was not honest and did not share that this actual price was false. I ordered and it shipped and I really loved the product. To my horror, Luminess still removes 39.00 dollars from my account for a total of 399.00 so far, and I have called them several times to stop. Now, I receive a package every 2 weeks full of crappy makeup i did not order and they still remove money from my account. I called again and said to stop, they... Read more

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Yep. It once took me THREE WEEKS to get my order. When I called them they were defensive, told me because I ordered on Thursday,the order didn't get processed until Monday because they are closed on Fridays. ????Then she reminded me that the next week had a holiday so of course, that was why it has taken so long. Then somehow I started getting automatic deliveries every month (and no, I didn't sign up for it). I asked them to stop...they didn't.... Read more

Was this review helpful? 1 1

The push button is broken

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Luminess Air have the absolute slowest shipping I have ever seen. Weather you choose free shipping, which they say takes two weeks or pay for expedited shipping, which should take 3-5 days, it will take two weeks no matter what. So if you need something in a hurry, you are out of luck. Now, when you buy something without trying it first, you should be able to return it if it isn't right for you. But, NO, with Luminess Air hat is not the case.... Read more

Was this review helpful? 4 2

Does not cover my bad areas. Its been more than 30 days. I had a bad fall when I received the set. It was 5 weeks before I had a chance 2 tryit. I was really hoping this was it. But it does not cover me good. Please help me 2 be able 2 return. Tjhamk u so much. Glenda. Glenda.deaton62@gmail.co!

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This company will steal your credit card number and make false claims that you agreed to pay them installments. They will even agree with you over the phone, then send collection notices to scare you. I purchase the advertise item July of 2015. When the printed receipt arrived in my email, it mentioned installments for extra make up that I did not ordered. I talk to a representative over the phone who agreed they would not add any charges, but I... Read more

Was this review helpful? 2 5

I have been very interested in trying the Luminess Air makeup system. I was excited to order it, and I was in the process of ordering. Thankfully, I happened to see the fine print... Luminess Air's advertising is very deceptive. Now, I will never try, nor buy, their product because of it. :( *30 DAY TRIAL $19.95 INCLUDES FREE SHIPPING! After 30 days, the Luminess System is yours for only 5 easy monthly payments of fifty-nine dollars and... Read more

Was this review helpful? 9 1
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