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This is what I sent to the company and to the BBB. Thanks to your company I will never again order anything, ever in my lifetime online. Not worth the time and effort to try and deal with your dishonesty. But I will definitely tell all of my retired military friends,...
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I didn't like
  • Expensive mistake
#1066431
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No i just read all tne complaints. And i understand this is money no one wants to be cheaped out of. And i experience just alittle .about payment arrangement. And with my payment arrangment they never put in system. And they charge me a 21dollar late fee. I have one...
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#1061012
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Ok ordered this like most people late Saturday night... free trial sure (ya that free trial is 59 dollars, not free)...did not like it... just wasn't for me... it's messy and gets everywhere and it has a weird sticky feeling... tried to return it the first time told...
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#1058728
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Luminess Air - Yes rip off

Luminess Air
#1066515
I got one as a gift used it 2 times before the sprayer head fell apart. Asked for new sprayer they said yes that would be 80.00 more dollars.i asked why I had to pay for that because I couldn't use there machine without it and by no means was it my fault it fell apart..So I just returned it which was a pain,and they are very rude
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Luminess Air - Total money scam!

Luminess Air
#1063870
1.0
Ordered it didn't care for the way it feels on my face. Could not return! Never was this resolved! I canceled that card. Refuse to pay for this, it was said to be money back guarantee, NOT!
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Luminess Air - I orden this product , but i'm not satisfice de but it has been s nightmere in orden to return it

Luminess Air
#1062427
1.0
Yes i Have tríes severas times but not a good result they said that they will sent me a email with the information since a week ego but i have not receiving yet .
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Luminess Air - Lousy setup, makeup felt like if I smiled my face would Crack, no way is it light and look as if you were flawless, never covered dark circles or redNess on my face. Finally got a return number so I

Luminess Air
#1060142
2.0
I returned the product in the same package it arrived in, sent it certified mail with return receipt, never received it, i have tracking papers showing that they did receive it. But they have not returned the green slip, i have contacted my bank to make sure that they lie to me, saying they didnt get it and try to take my money. Very rude customer service person, turning them into BBB.
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I was watching TV thought I would order Luminess. Customer Service kept me on phone for 15 minutes, as I repeatedly said no I do not want any more products. I was about to hang up. Later in the day, I called back and spoke to a Supervisor and said I had cancelled, she...
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Anonymous
Donna

This is a total scam They tell you it is an introductory deal and then slip in the small print as a default YES to be charged over $300 additional. When you call to cancel th...

Anonymous
Anonymous

The add is a trap to clean out your bank account, they want stop sending it even if you cancel. They just taking money from your account, they are worst than AT&T. Please don'...

1.0
I didn't like
  • Total fraud
  • Time wasted getting charges reversed
  • Unethical
#1057586
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Luminess air has bad customer service to start with. There snappy and rude if you dont like their product. Also the trail "" for 29 bucks or whatever. Dont do it. They will over charge you more then they charge for a system straight offline. They will automaticly send...
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1.4
#1056411
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You have taken 6 payments automatically out of my checking account for 6 months. I would sue you if I could for taking money from me. Stop taking my money for a product I don't have or want to have. What a joke of a product. I want a total refund for this *** up call...
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Anonymous
garlamba

I am sorry to hear all of the problems with this product and glad I found this website page before purchasing. The infomercial is quite convincing and I was very interested i...

Anonymous
ag denver

boy. I wish I would have looked at this before I ordered it. NEVER would have bought it at over $300. Scam, Scam, Scam.

1.0
I didn't like
  • Deceptive pricing and slow product shipment
  • No way to reach a person
#1055365
Reply to reviews
I have been billed and billed and billed, have tried to cancel but no luck...what is this , some sort of scam? I cant seem to get hold of the department I need to get to, and do not want this makeup! I was not aware of the auto ship, and they are still billing me!...
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Anonymous
Elizabeth

I got charged $87 for something I did NOT order and have proof was sent back! They confirmed it was sent back and then tell me I need to wait six months to see if I can even g...

1.0
I didn't like
  • I did not like customer service
  • Unable to cancel account with satificatory experience
  • That iti was tricked into some kind of auto delivery
#1049565
Reply to reviews
To me it is fraudulent to have an ad on tv saying 19.95 and you think you are getting a bargain. First of all some how I got one broken. I moved and had the original. I bought the original with no hidden costs of how much the item is. To me anyone that is handy in...
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Anonymous
Tami

You mentioned the copper pans and they say mon scratch NOT true they do scratch my friend ordered 2 sets and sent both back.

Anonymous
Anonymous

Wow this is one k f the most directionless .rants I have fe d in a long time. All I had to do was Google. LUMINESS AIR TOTAL cost. I found out it cost $199.00 took me all of ...

#1047517
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I sent back the machine and products with the address given to me and the RA# infact I sent them a tracking # in an email. They told me that they recieved the package and to call customer service if I didn't get my refund. So I called them today and they said I sent it...
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Anonymous
Anonymous

I have been charged a fortune for this stuff, I bought a 29.99$ gift for my daughter that did not work and they WILL NOT STOP Charging me!!! I called and they said no problem,...

1.0
#1045362
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initial makeup artist kit purchased 19.95 as seen on TV no shipping, well shipping was charged...and also did not include to tell you additional charges will be added and that other items will be sent with even more charges, that you did not order, talk to the people...
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Anonymous
Nancy J. Setlock

I am not happy with the billing/accounting/ordering. I did not purposely request refills on the make-up. If I would have wanted more make up I would have ordered and NOT ha...

SharonPeck
SharonPeck

I am also pissed off , they took 100.00 of my credit card and I still didn't recieved it...

#1044496
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