Luminess Air replies to the posters Subscribed to our Plus Plan
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2.9 Based on 281 reviews
Compare to others
  • Customers like
    • Way makeup looks 8
    • Not applicable 8
    • Order processing 6
  • Customers don't like
    • Being taken advantage of 20
    • Customer service 17
    • Price 17

I ordered the free trial for 30 days, say the charge on my bank account now its not there. I'm a little concerned as to why and after reviewing all the poor reviews I want to cancel my order, if I have to I will put a stop pay on anything that comes through regarding Luminess Air or maybe under another name I have the exact amount that was charged and will keep looking for it. You would think that I would be smart enough to learn better but it... Read more

Was this review helpful? 0 0

Let me tell how this all started! So around March 15 this year, I had seen the Luminess Air commercial for the very first time, and was showing the airbrush product that was being sold for a very cheap price of $19.95 (mind you, the commercial had only mentioned that price ONLY, no added fees, no monthly payment fees, no 30 day trial)! I was a tad interested on how they were explaining the product, and even more when my favorite special effects... Read more

Was this review helpful? 3 0

Fraud!!!! Ordered, tried, it was a horrible product, felt like a clay mask, returned product, still charging my card, got hit for over $100 last night, $35, then I complained on Facebook, so they hit my account with another $75 charge. Rip out! Feds need to investigate!!! Read more

Was this review helpful? 1 1

Tried it and sent it back. Now they keep charging me and sending me makeup I didn't order. Try to get them on the phone, to cancel everything, they keep transferring you to other people as soon as you get upset. I finally had to just cancel my credit card so they couldn't keep charging me. This headache was not worth the reduced cost trial of the product. From the moment they got me on the phone they kept offering me extra stuff, my initial... Read more

Was this review helpful? 5 0

They are not up front about returning. bottles leaked then wanted to charge more then what they advertised. they are very rude, I would never do business with this co. again. They didn't say anything about a free trial. Didn't give a return address to send it back. I paid the price they were asking . they asked me if I wanted to upgrade the brush it would $10.00 more and I did. nothing was said there would be a balance. Now they are calling... Read more

Was this review helpful? 3 0

Thank you for the reviews. I thought $29.99 was too good to be true I will not order this product. Keep up the bad reviews maybe it will make a dent in the company and make changes. Read more

Was this review helpful? 1 1

I spent one hour on the phone with customer service two days ago to obtain an RA # and then I was told I still have to pay the $24.95. Dawn your customer rep. did give me and RA #11840994-100316.. She also said she would send me the instructions on returning the product along with the RA # verification. that was two days ago and I have not received anything regarding the return I will not be responsible for any additional charges. I know you... Read more

Was this review helpful? 0 0

Luminess the product itself is great. However the service as a whole is horrible. For the standard free shopping it takes three weeks for your product to get to you and then customer service is horrible. Read more

Was this review helpful? 1 0

Stop sending me product and answer your *** phone so I can get my refund. Read more

Was this review helpful? 0 0

My husband ordered this for me as a surprise. Based on the tv ad, he thought the one time cost he paid was it. Well, surprise. I looked at the invoice included with the order and it obligated him to five additional monthly payments of $69.99. Plus, of course he was signed up for a $29.95+S/H/P every other month for a shipment of foundations. I told him no way jose and promptly arranged to send it back. Now to see how much of his money they will... Read more

Was this review helpful? 1 0
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