Luminess Air
Reviews and Complaints
Resolved: Machine problems
Company fixed the issue and I have been provided with product replacement.
Preferred solution: Replacement maybe a coupon for other product
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Verified ReviewerHaven't received order
Preferred solution: Deliver product or service ordered
User's recommendation: Call if you have problems
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Verified ReviewerCancell future orders
Preferred solution: Nothing
User's recommendation: Only order one bottle as needed
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Portland, OregonInstallments
Preferred solution: Full refund
User's recommendation: Do not purchase. This is a scam
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Verified Reviewer | Leesburg, FloridaBroken breeze
Inquiries
Preferred solution: Deliver product or service ordered
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Verified Reviewer | Overland Park, KansasGood customer service
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Verified Reviewer | San José, Provincia De San JoseI want to cancel all future orders
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Verified Reviewer | Nutley, New JerseyIt is awful trying to get a person or problem resolved…
Preferred solution: Power cord
User's recommendation: Better customer service
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Montreal, QuebecWhere's my probuxt í order coming? Still waiting for my order!
User's recommendation: Make sure you ask exactly when it will show up.
Overcharged
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Verified Reviewer | Rancho Cordova, CaliforniaI was lied to by this company
tI early 2021 I tried the luminess airbrush system. I found it to be to messy for storage, took more time than I was willing to spend as it require cleaning after each use, I didn't find a good color match ( I needed between a 010 and 020), and I felt the foundation was way more expense than I was willing to pay.
I called to return my machine. It was "Michelle" I spoke to. She pressured me to keep it. I kept replying "no I want to return it...I don't pay that much for make up and I just think I would hardly ever use it." After more pressure ( and talking to her supervisor) She came back and said, Would you keep it if we let you buy the foundation at $19.99 per bottle?
I said "No". Again she talked to her supervisor. She then offered it at $10 per bottle (maybe it was $9.97..I wrote down $10) I finally agreed to that. She asked me if I would like to be on a monthly program.
Again I said "No" I would not use it very often.
Now its over a year later. I've used up the bottle of foundation that I had and I called to order another. I have my customer account number. I'm told I cannot buy it at my quoted price.
Im told the best deal they can give me is $19.97. I get its a time of inflation but not 100%. I feel I was totally lied to. I Kept my end of the contract.
They took My $250. I never got even 1 bottle at the promised $10. I feel extremely cheated!!! I don't think his company has any integrity!!!
They didn't even offer me 1 bottle as promised explaining that from then on would be more. I said I wanted to return the machine.
They refused. If they had any integrity they would at least return my money since they did not honor their end of the contract!
Preferred solution: Full refund
User's recommendation: Use your judgement...but I choose not to support a company that is dishonest!!
Truly didn't know I would be charged month for this product!
Preferred solution: Full refund
User's recommendation: Be very cautious, check your bank account!
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Verified ReviewerTo cancel don't need anymore make up
I have all my information March 2021 I was charged $50.95 in March then in May 2021 I was charged $38.95 June 15th 2021 I was charged $39.95 and in July 13th 2021 I was charged $39.95 again this should have paid off my unit the airbrushing unit in 2021 then in May of 2022 I got charged $33.02 for makeup I canceled the makeup with no further mailings of makeup I also got charged on May 16th of 2022 $44.04 stating it was four of four payments in 2022 when I had already had it paid off in July of 2021 this also is after the May 12th payment of $33.02 for makeup. so in June I got a hold of your company in June I got a refund for the $33.02 due to them charging me charging me $33.02 after May 2022 me canceling now it's July 2022 and I got charged $33.02 again I have canceled this makeup but keep charging me and a year later in may they charged me $44.04 4 payments of 4. so I believe I need to get a refund for the $44.04 also the $33.02 payment for July 2022 that has been canceled in May 2022
Preferred solution: Let the company propose a solution
User's recommendation: Watch out for payments to start a year after paying your airbrushing unit off if you cancel the makeup a 4 of 4 payment to be snuck in after your units paid off a year later so needless to say if a year after you pay off your unit if you don't start paying for makeup after a year then they'll sneak in a fourth payment on you because you didn't keep with their little subscription be wise watch out
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Verified Reviewer | Jasper, AlabamaRefund
User's recommendation: Do not purchase
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