Luminess Air
Reviews and Complaints
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Verified Reviewer | Houston, TexasCustomer Service
Preferred solution: follow up call
Return product
Preferred solution: Full refund
Pulled money out of account but never received any product
User's recommendation: DON’T!!!!!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cape Coral, FloridaDon't like the system but they keep charging me
Be very careful about what you order and the return policy. They give you a teaser rate, but you have to be sure the system is returned within 30 days for any reason.
If not, they charge $62 every month for four consecutive months on top of what you already paid. Tried to reach customer service by phone and only got a recording and then a hang up. Then tried "chat" but no response to my inquiry. Finally got a response via email.
But the person wouldn't budge no matter what I tried for a refund. Willing to return the system but they will not take it back. The system works ok but does not come anywhere near what you see in the photos (obviously they are models and the photos are touched up).
Used the system for a few times but then lost interest. Note to company:
Order Number: 1446****
Order Placed: May 10, 2022
Preferred solution: Let the company propose a solution
User's recommendation: Buyer beware!
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified BuyerHORRIBLE CUSTOMER SERVICE
You CANNOT get in touch with people - even if you hold for hours.
Eventually, the system will say, "Your phone # is ______. We'll call you back within 72 hours..." and the system hangs up on you.
99% of the time they don't call back.
The Reps.
don't know their products very well.
The BREEZE is a wonderful product - BUT - DON'T EXPECT TO GET THE RESULTS YOU SEE ON TV WITH IT'S "COVERAGE CAPABILITIES" WITH JUST THE TWO BOTTLES OF FOUNDATION (FOR MIXING COLORS) SENT WITH THE ORIGINAL PURCHASE.
You end up spending a LOT MORE MONEY than you realize by the time you buy all the EXTRAS that MIGHT work!
If you have redness - you need the green "prism corrector" (they have "green", "yellow", "pink"...);
If you have wrinkles - you need the "primer";
If you have wrinkles - you probably need the "Eraser", too;
If you want it to last all day - you need the "Sealer" (which IS impressive!.;
If you have sun damage (dark spots) - you need one of their heavier foundations.
Foundations - they have multiple ones.
IT TAKES FOREVER AND IT'S PRICEY TO FIND THE RIGHT FOUNDATION FOR YOUR SKIN & AIR BRUSH SYSTEM.
And then 95% of the Customer Service People aren't nice - in fact, some are downright NASTY and RUDE.
Overall - Air Brushing IS great, the BREEZE IS quite easy to use (takes some practice, though).
BUT IS IT WORTH ALL THE HASSLES?
1. DEALING WITH SOME NASTY CUSTOMER SERVICE PEOPLE WHO JUST HANG UP ON YOU BECAUSE THEY "HAVE THE POWER" TO?;
2.DEALING WITH PEOPLE WHO DON'T WANT TO SPEND THE TIME/EFFORT WITH YOU, WHEN THE REAL ISSUE IS BECAUSE THEY DON'T KNOW THEIR PRODUCT VERY WELL;
3. DEALING WITH PEOPLE WHO DON'T HAVE THE ABILITY TO UNDERSTAND WHAT YOU NEED;
4.
SPENDING LOTS OF MONEY ON "SHIPPING & HANDLING" + EXTRA PRODUCTS YOU'RE NOT SURE WILL WORK?
I DON'T THINK SO.
And I'm a 69 year old woman who worked in the Studios for 32 years, working with some of the BEST Make-Up artists in the World.
Being in the Studios? You have to have a VERY GOOD temperament - so I know the "issues" I've had dealing with their Service People is NOT on my end.
I'm not a Make-Up artist - but I learned a lot being around Hair and Make-Up Departments.
There are easier companies to work with - and in the long run, it's a happier experience.
Preferred solution: Deliver product or service ordered
User's recommendation: THE BREEZE IS GREAT - BUT NOT WORTH ALL THE HASSLES.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Boston, MassachusettsBroke airbrush
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNot honoring cancelation of trial
It hasn't.
Preferred solution: Full refund
User's recommendation: Don't do it
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Tucson, ArizonaCanceled order
I have purchased several of your machines. Play both stop working because the air blows through but the make up that's not go through. I have watched your troubleshooting videos with no success
Preferred solution: Let the company propose a solution
User's recommendation: Don’t wait to complain when you see a problem happening
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer | Montrose, ColoradoI want my money back and don't try to take any more. I need my money back on stuff take
Preferred solution: Full refund
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Saint Louis, MissouriI was charged and I had already canceled two months ago
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerExtra payments
Preferred solution: Full refund
I’ve cancelled along time ago
My product quit working the day after the return date expired
Preferred solution: Let the company propose a solution
User's recommendation: You may be younger and not have the same situation I did. I loved the product when it worked.
Contines to charge after cancellation
Preferred solution: Full refund
User's recommendation: Stay away
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