Luminess Air
Reviews and Complaints

Same thing happened to me! I didn't find out about the $300 until I called to return the kit before the 30 days.

I was so PISSED! Now I'm trying to return it, and their website SUCKS for returns. Whatever I clicked on, I got a message saying, "congratulations, we're stretching out your payments." WTF???

Now I've been holding for 10 minutes and I'm not going to hang up until I talk to someone. This is the worst scam, and they should be forced out of business for shady tactics.

Thought I was buying a gift for my granddaughter. Did not know this was so expensive.

They continue to send stuff and charge more. Have any of you notified the attorney generals office? This is surely a scam. My daughter is trying to deal with them.

And what is this beauty club?

They are charging me every month for the club. I do not even wear makeup.

I order something from them every 3-4 months, sometimes it takes 2-3 days, but I've had an order take up to 3-4 weeks. They do say on the recording when you call in, "Your order can take up to 6-7 weeks based on what their volume of sales are" What you can do is go to their website, on their home page scroll to the bottom, you can do live chat or there is several options billing, customer service, BUT first try the box that says other inquiries, it will give you an option "Track" if you click on that all you need is her phone # and zip code.

You ca find out EXACTLY were it is.

They ship with FED EX so you can try them as well once you get a tracking #.

Unfortunately you can read the fine print and you pay for the trial. The fine print says nothing about restocking fees or that you never see a return if you send it back.

Nor that you joined a club. And the payments . Well when they email the receipt they are more than was stated in the fine print. so retuning the product does not good..

They have you Credit card number and keep on going. You hear a new story and price every time they sent something. And there is not much of any way to stop them according to my bank short of cancelling my credit card which I need. It takes awhile to get a new one..

Also the bank informs me they have at times been able to push payments through after you turn down charges on you card proving to the bank you sent it back called them.. Oh the restocking fees are huge.. and right now after the info commercial scammed people they toss a sale and it is half what they charged. They are so far thing I owe 400.00 and I only have the basic kit I sent back?

They lie, cheat and ***. I have a receipt stating I paid the first trial price . It came off the web site. I got one in the email.

Surprise I owed much more than was stated in fine print. I returned not a dime back in months. And they sent a letter telling me when they would draw the 79.00 payment plus when they would send more makeup. They do not quit.

short of closing my bank account there seems to be no answer and my pay check is on auto deposit and most of my bills are auto draw..

so i'm glad your are happy.. it appears I am ripped off 480.00 worth so far.

why did you give them 3 stars?

Happend the same here I order the system and my credit card got charge two or three times in one day and then I had to pay duty and taxes when it arrive , but wait is not done yet , when I went to used it the machine keep spraying chunks of make up and not even sprays and then the trigger broke , now I want a refund and return and they are telling me the try out is not refundable even do I only had it for 24 hours and broke . The costumer service is garbage