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With Official Company Response

I ordered this product based on television commercials, and thought that the price of $34.91 as very reasonable. I assumed that the replacement makeup would cost more down the line, and that was how the company planned to earn its profit. WRONG! Once I received my...
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Anonymous
Anonymous

I was going to order this bit after reading these reviews I will not be making that mistake. Thank you for the warnings!!!!

Anonymous
Anonymous

My experience exactly. They are scamming customers with commercials and online offers that are dishonest. They make it impossible to return the items for credit. I have my ban...

#540515
Reply to reviews
This is my second review i am writing about luminess air. The first one you should read i believe its titled save your money go with Dinair. Its also marked as resolved and its anything but that .Try to bare with me here, its a long story but ill make it quick as...
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Anonymous
Star

Based on this review , I too, will not be ordering this product. Was ready to do so until i I read this...

Anonymous
Anonymous

Wow was about to order one of these until i read the review. Geez, wheew! Saved me !! Thank you !!!!

I didn't like
  • Scam
  • Customer service
  • Delivery
#572410
Reply to reviews
Luminess Air - Airbush Makeup Review
Luminess Air - Airbush Makeup Review
They sound nice when you first call but they have messed up on my order and sent me parts ( not the complete machine) but I do not own the machine yet!! And the parts were not the complete machine and the product that I ordered is not complete either. Then they would...
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Anonymous
Anonymous

Hi there, I am in the same situation you are! I was wondering if you have gotten anywhere with them? What you told in your review they told me. They even hung up on me! How do...

1.0
#977590
Reply to reviews

Luminess Air - Wrong Address

Luminess Air
#1102323
1.0
Details
You sent the product to the wrong address and it was delivered by Fedex they cant find the package and nowyou giving me the run around. I want my money back.
Comment
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Luminess Air Makeup Review

Luminess Air
#1023897
1.3
Details
The makeup is dry and chalky, but besides that I had an allergic reaction to the makeup. I have never had a problem with any makeup, moisturizer, or cleansing product before. I've attached pictures of me with no makeup, with the luminesse, and about two hours later.
Comment
Show
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Luminess Air - Pissed off

Luminess Air
#1095734
This item did not work for me. Wrong color. No consistant air flow Not good for me and they charge me to return the item and they still may not take it back. I will not order over tv again.
Comment
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Luminess Air - What is the number

Luminess Air
#1084056
What is the number to contact thesez people
Comment
Show
So I have been dealing with the Luminous Air *** since 9-16-2014 and just get more frustrated every time. I ordered it as a gift and when they sent back the confirmation it said there would be a monthly charge of $79.99 and an additional $39.99 everyother month for...
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Anonymous
Anonymous

Thank you all so much for warning us. We have decided not to order. Sorry you all got ripped off. BK

Anonymous
Anonymous

Thank u I was just about to order

1.3
I didn't like
  • Trial unclear refund half of cost
#550230
Reply to reviews

With Official Company Response

When I saw the TV add i wanted to try this product and the price sounding so great at 19.95. I jumped on the phone and called. The man on the phone proceeded to try and sell me other things to make my total larger. I ended up paying at the end about 25.00 not giving...
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Anonymous
Patty

Please do not order this. They charge a membership fee every month that you will not know about until it comes out of your account, and when you try to cancel it, they will te...

Anonymous
Anonymous

I ordered and didn't like it either,..they still tried to charge my card, but I was smarter than that, I cancelled my card and got a new card and they couldn't charge me agai...

I didn't like
  • Any of experience
  • Machine is hard to use
  • Customer service
#663415
Reply to reviews

With Official Company Response

Luminess Air - SCAM - SCAM - SCAM.  Blatantly misleading pricing!
I saw the tv ad that showed pricing to be $29.95. Upon receipt of product I read the packing list and found that they were going to require 5 monthly payments of $69.99 plus payments every month of $39.95 plus S&H for foundation!!! I was never advised of the...
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Anonymous
Anonymous

Luminess Air is a really bad company. Sent back their stuff so long ago. 2014 early 2015 and now here is it 2017 found stuff on my credit report and after researching found ...

Anonymous
Anonymous

The very same thing happened to me!!!

I didn't like
  • Being taken advantage of
  • Price
#598081
Reply to reviews
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
I bought two units a few months ago. ONE OF THE UNITS WAS FOR MY DAUGHTER. We both love the make up and find it is fast and easy to apply. I would like to see a better bookkeeping system where all charges are made clear on the packing slip. I don't have time to go...
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4.1
I liked
  • Make up
I didn't like
  • Quality of stylus and quality of make up bottles
#1077469
Reply to reviews

With Official Company Response

My 80 year old mother-in-law ordered "a spray you put on your face so you don't need makeup" (her words), for $19.95 off of an infomercial. Three months later, she realizes Luminess has charged her over $400!! She never opened the airbrush and will never use it - she...
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Anonymous
Anonymous

There are policies in place for a reason, and I doubt they did it due to her age. Not to be mean, but if she isn't as sharp as she used to be, maybe she needs to be looked aft...

Anonymous
Anonymous

Same thing happen to my wife It just so happen she used a debit card that was the last month for it and they could not charge it again. HA HA

1.0
I didn't like
  • Infomercial small print ie video enhanced
  • Misleading the price
#909929
Reply to reviews

With Official Company Response

Luminess Air - Deceptive Advertisement
I ordered the Luminess Airbrush System after seeing an advertisement and demo on late night TV. What was not said in the advert was that the $24.91 for a 30 day trial was not the entire price of the product but I owed another $338.61 for the product. I am returning the...
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Anonymous
Socorro

Totally agree with you.. same thing happened to me, Luminess is a total scam! DO NOT make any purchase of their products!

LuminessAir
Luminess Air Response

Hi Agnes, We would like to apologize for any misunderstanding there may have been regarding the 30 day in home trial offer. Here at Luminess Air, we do believe in full disclos...

1.0
I didn't like
  • Hours not compatible
  • Only able to contact m f 830 530 cst
#899105
Reply to reviews
Luminess Air - WOW - Talk about fine print!! $19.99 turns into $369.94 like magic!!!
Luminess Air - WOW - Talk about fine print!! $19.99 turns into $369.94 like magic!!!
I was in the process of ordering the starter kit for the advertised price of $19.99, of course there are offers of an upgraded system for $10.00 more, or supersizing the make-up bottles for $10.00 more, etc. I though that was the catch. I nearly processed the order...
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Anonymous
Anonymous

TV ad reads $19.99 for a 30 day TRIAL. Doesn't anyone research anything before they buy? Many tv ads have trial periods now.

Anonymous
Anonymous

Thanks for your review. I no longer order anything until l check reviews. That includes from TV, or ANYTHING, from ANYWHERE. Period! I will not be ordering Luminess.

Yarmouth Port, Massachusetts
I didn't like
  • Misleading the price
#730614
Reply to reviews