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With Official Company Response

I ordered this product based on television commercials, and thought that the price of $34.91 as very reasonable. I assumed that the replacement makeup would cost more down the line, and that was how the company planned to earn its profit. WRONG! Once I received my...
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Anonymous
Anonymous

I was going to order this bit after reading these reviews I will not be making that mistake. Thank you for the warnings!!!!

Anonymous
Anonymous

My experience exactly. They are scamming customers with commercials and online offers that are dishonest. They make it impossible to return the items for credit. I have my ban...

#540515
Reply to reviews
This is my second review i am writing about luminess air. The first one you should read i believe its titled save your money go with Dinair. Its also marked as resolved and its anything but that .Try to bare with me here, its a long story but ill make it quick as...
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Anonymous
lori_roxx

I too was going to order this, until i read this review!! Thank you for saving my money

Anonymous
Star

Based on this review , I too, will not be ordering this product. Was ready to do so until i I read this...

I didn't like
  • Price
  • Crooks
  • Unprofessional staff
#572410
Reply to reviews
Luminess Air - Airbush Makeup Review
Luminess Air - Airbush Makeup Review
They sound nice when you first call but they have messed up on my order and sent me parts ( not the complete machine) but I do not own the machine yet!! And the parts were not the complete machine and the product that I ordered is not complete either. Then they would...
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Anonymous
Anonymous

Hi there, I am in the same situation you are! I was wondering if you have gotten anywhere with them? What you told in your review they told me. They even hung up on me! How do...

1.0
#977590
Reply to reviews

Luminess Air - DEFECTIVE AIR BRUSH

Luminess Air
#1132413
1.3
Details
After several applications, the air brush would not dispense the liquid product, even after cleaning it several times.
Comment
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Price Affordability
Product or Service Quality
Turnaround Time

Luminess Air - Machines are poorly made.

Luminess Air
#1130678
1.4
Details
I own 5 devices, and each one has failed to perform after 40 days. Luminous claims to not show records of all purchases. They received my returned device and will not credit my account, claiming they did not sell it to me, nor will they return the device. All devices were purchased from their official website. nice makeup, but poor device.
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website

Luminess Air - Luminuise air joke

Luminess Air
#1130773
None of their colors matched and all were orange. Thing broke in a week.
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Luminess Air - Was wanting to try!!!

Luminess Air
#1130395
Glad i read the reviews!! Will not be trying now!!
Comment
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So I have been dealing with the Luminous Air *** since 9-16-2014 and just get more frustrated every time. I ordered it as a gift and when they sent back the confirmation it said there would be a monthly charge of $79.99 and an additional $39.99 everyother month for...
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Anonymous
Anonymous

Thank you all so much for warning us. We have decided not to order. Sorry you all got ripped off. BK

Anonymous
Anonymous

Thank u I was just about to order

1.3
I didn't like
  • Trial unclear refund half of cost
#550230
Reply to reviews

With Official Company Response

When I saw the TV add i wanted to try this product and the price sounding so great at 19.95. I jumped on the phone and called. The man on the phone proceeded to try and sell me other things to make my total larger. I ended up paying at the end about 25.00 not giving...
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Anonymous
Patty

Please do not order this. They charge a membership fee every month that you will not know about until it comes out of your account, and when you try to cancel it, they will te...

Anonymous
Anonymous

I ordered and didn't like it either,..they still tried to charge my card, but I was smarter than that, I cancelled my card and got a new card and they couldn't charge me agai...

I didn't like
  • Customer service
  • Machine is hard to use
  • Scam
#663415
Reply to reviews
I saw a commercial on for Luminess on TV. It was very impressive. You could try it for $29.95, so I called. The lady that answered said that I could even get it for $19.95! Unfortunately, I gave her my credit card number not realizing it would cost a lot more. When she...
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#1099350
Reply to reviews

With Official Company Response

Luminess Air - SCAM - SCAM - SCAM.  Blatantly misleading pricing!
I saw the tv ad that showed pricing to be $29.95. Upon receipt of product I read the packing list and found that they were going to require 5 monthly payments of $69.99 plus payments every month of $39.95 plus S&H for foundation!!! I was never advised of the...
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Anonymous
Anonymous

Luminess Air is a really bad company. Sent back their stuff so long ago. 2014 early 2015 and now here is it 2017 found stuff on my credit report and after researching found ...

Anonymous
Anonymous

The very same thing happened to me!!!

I didn't like
  • Price
  • Being taken advantage of
#598081
Reply to reviews
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
Luminess Air - Great make up - quality control needs improvement
I bought two units a few months ago. ONE OF THE UNITS WAS FOR MY DAUGHTER. We both love the make up and find it is fast and easy to apply. I would like to see a better bookkeeping system where all charges are made clear on the packing slip. I don't have time to go...
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4.1
I liked
  • Make up
I didn't like
  • Quality of stylus and quality of make up bottles
#1077469
Reply to reviews

With Official Company Response

Luminess Air - Deceptive Advertisement
I ordered the Luminess Airbrush System after seeing an advertisement and demo on late night TV. What was not said in the advert was that the $24.91 for a 30 day trial was not the entire price of the product but I owed another $338.61 for the product. I am returning the...
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Anonymous
Socorro

Totally agree with you.. same thing happened to me, Luminess is a total scam! DO NOT make any purchase of their products!

LuminessAir
Luminess Air Response

Hi Agnes, We would like to apologize for any misunderstanding there may have been regarding the 30 day in home trial offer. Here at Luminess Air, we do believe in full disclos...

1.0
I didn't like
  • Hours not compatible
  • Only able to contact m f 830 530 cst
#899105
Reply to reviews

With Official Company Response

My 80 year old mother-in-law ordered "a spray you put on your face so you don't need makeup" (her words), for $19.95 off of an infomercial. Three months later, she realizes Luminess has charged her over $400!! She never opened the airbrush and will never use it - she...
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Anonymous
Anonymous

There are policies in place for a reason, and I doubt they did it due to her age. Not to be mean, but if she isn't as sharp as she used to be, maybe she needs to be looked aft...

Anonymous
Anonymous

Same thing happen to my wife It just so happen she used a debit card that was the last month for it and they could not charge it again. HA HA

1.0
I didn't like
  • Infomercial small print ie video enhanced
  • Misleading the price
#909929
Reply to reviews