Not resolved
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Turnaround Time
Value for money

I purchased the $29.01 "deal" and it arrived but the actual air-sprayer did not work. I was concerned if it arrived in-operable how long would it last if I had it replaced!

Upon contacting customer service after I repeated the problem several times I was told I could return it and I would be re-imbursed if I sent my receipt to the company, my credit card would be re-funded the original charges. I received an email my return had been received by Luminess Air. I have not been credited for the "deal" and will not be because it is un-refundable even though the product was defective and did not work.

Speaking to a foreign call center, a "Customer Service" agent reading from a script regardless of my end of the conversation. Do not purchase this product Luminess Air is nothing but a scam regardless of the information on their website and references to Customer Service and Care, lies!

Product or Service Mentioned: Luminess Air Makeup.

Reason of review: Bad quality.

Monetary Loss: $40.

Preferred solution: Full refund.

I didn't like: Scam to charge people without recourse.

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