State: Arizona City: Phoenix Clear all filters (13 of 1497 reviews match)
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Initially I thought the system was okay. Then the thing broke 2 months into using it. I called the Customer service and was assured the new system would be delivered and I could send the broken one back. It has been 6 weeks (I am still being billed and sent MORE...
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Company wrote 0 public responses to the review from Jan 29.
1.0
I didn't like
  • Eveything
#1178851
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With Official Company Response
I ordered the system, with other options. did not like it requested a return with in the 30 days sent it back in November 2015, have still not received the refund for what was returned. I contacted then this week to find out about my refund. Was informed the 30 day...
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Company wrote 0 private and 1 public responses to the review from Mar 03, 2016.
Anonymous
Anonymous

It actually does say that the trial price is non refundable in terms and conditions. I used the website to review the system. I have not boughten the system yet but highly thi...

LuminessAir
Luminess Air Response

Hi Ronda,We would like to apologize for any confusion there may have been. Here at Luminess Air we do believe in full disclosure of all Terms and Conditions and inform that an...

I didn't like
  • Poor customer service with returns
#802428
Reply to reviews
With Official Company Response
Its a Rip off, save your self the hassle don't even call them. Talk about a scam. And what ever you do don't give them your credit card info. Because if you don't want it after hearing all the bull *** they will send it to you anyway.
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Company wrote 1 public responses to the review from Mar 01, 2016.
LuminessAir
Luminess Air Response

Hi There,We certainly would like to apologize that you feel this way. It sounds like the order was placed via automated system. The automated system does provide the Customer ...

#800398
Reply to reviews
With Official Company Response
For anyone who doesn't think that people REALLY read reviews, think again! I WAS going to order this product, but something told me to see if there were any reviews online first. I did NOT expect to see SO many dissatisfied customers, and most of the complaints being...
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Company wrote 1 public responses to the review from Oct 15, 2015.
Anonymous
Anonymous

I couldn't have written this better. I felt exactly as you! I feel so bad for all of these people. I really appreciate that they took the time to warn us!!!

LuminessAir
Luminess Air Response

Hi There,We would definitely like to apologize that you feel this way. Luminess Air has never asked for a customers SSN and has been in business for over 10 years. We are also...

1.0
I didn't like
  • Credit card fraud
#717106
Reply to reviews
How do people not know there is more than just the one payment of $29.95? I called to order after failing on line and it was beat into my head the whole call about more payments, upgrades and charges. Maybe you should pay attention to what the other person on the line...
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Company wrote 0 public responses to the review from Feb 22, 2015.
Anonymous
toughnuttz

Why don't you say what your complaints are then instead of ragging on everyone else's opinion.

Anonymous
g1

Not everyone calls. Online ordering

4.0
#598686
Reply to reviews
Thank you to all the people that took their time to write a review of the Luminess product. I have never bought from an infomercial before, so I though I should do some research first. Two things about their infomercial compelled me to do so: First, I did not trust...
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Company wrote 0 public responses to the review from Feb 01, 2015.
#589494
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With Official Company Response
DO NOT get this product unless you plan to and can afford to pay at least $600 per year for foundation. As with many others, I was pulled in by the great deal and did not pay enough attention to and remember all the "small print" (I don't remember it but that does not...
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Company wrote 1 public responses to the review from Dec 30, 2014.
LuminessAir
Luminess Air Response

Hi There,I can certainly understanding your frustration and deeply apologize for the inconvenience. Unfortunately, Term and Conditions are fully disclosed at each Point Of Sal...

1.0
I didn't like
  • Price
  • Being taken advantage of
#576399
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With Official Company Response
I am very disappointed in your service............ I purchased this for my wife for her Christmas  gift. We can only do one gift to each other,as we agreed to this do the children can have a couple more. And guess what  ITS CHRISTMAS EVE and NO gift. I ordered this 10...
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Company wrote 1 public responses to the review from Dec 24, 2014.
LuminessAir
Luminess Air Response

Hi Jerry,I want to apologize that your gift to your wife did not make it to her in time for Christmas.Unfortunately, there was no expedited shipping added to your order so tha...

1.0
#574379
Reply to reviews
At 2: AM the first time I called I got the automated. It said something about $59.00 so fast that I did not get to hear it as I was putting my phone on speaker which takes just a second! But what really concerned me was that they did NOT bother to repeat the payment...
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Company wrote 0 public responses to the review from Oct 02, 2013.
Anonymous
Sally Smith

This company is deceptive from the top of the chain. I have been investigating them for awhile. It is not this persons fault it is management. the owner of the company is Nidh...

#450594
Reply to reviews
On 1/21/13, my credit card was charged $24.91 for a 30 day trial of Luminess Air. On 1/28/13, 7 days later and before I received my trial, Luminess Air charged my account an additional $59.99. Today I received an email from Luminess Air stating that I owed them $319.95...
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Company wrote 0 private or public responses to the review from Mar 19, 2013.
#394195
Reply to reviews