Diane G Oio

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Kearny, New Jersey

Tried to call customer service but got hung up on.

Tried calling customer service and when I called them I got hung up on. How the heck do you get in touch with them.?
View full review

User's recommendation: Don’t buy it

Dianilda C

Cancellation

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I want to cancel. I cannot afford and the foundation is not a match to my skin type. I call customer service and get routed to this page!
View full review
Cons:
  • Tii pricey

Preferred solution: Cancellation

Anonymous
map-marker Henderson, Nevada

Refund

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Called immediately after placing a trial period offer because i was charged $48.53 upon the shipping cost of $7.58 .CSR was not helpful and insulted my intelligence with the explanation I was giving. Bad business maybe even illegal what they do.
View full review

User's recommendation: DO NOT DO BUISNESS WITH COMPANY

Anonymous
map-marker Potter Valley, California

Had a scammer call me. So I called your company

A woman named Katie Lopez called me saying that I had an order being delivered to my house and that I was under obligation to pay for it. She also said that she was from the billing department.

I told her that I did not order anything and that I was not paying for it. Also she used someone elses phone number to call me. Cause I called the number back. And a some guy answered it.

He was great full for letting him know about someone doing a scam using his phone number!!

She also would not let me talk to someone else like a supervisor. I just thought you should know that someone is using your company name to pull a scam.

View full review
Anonymous
map-marker Potter Valley, California

Had a scammer call me. So I called your company

A woman named Katie Lopez called me saying that I had an order being delivered to my house and that I was under obligation to pay for it. She also said that she was from the billing department. I told her that I did not order anything and that I was not paying for it. Also she used someone else’s phone number to call me. Cause I called the number back. And a some guy answered it. He was great full for letting him know about someone doing a scam using his phone number!!
View full review
Zenobia S Kut

I no longer want to use it

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
To expensive I cant afford it anymore I would recommend this product to someone else it was very good using the makeup I really like it
View full review
Loss:
$100

Preferred solution: Full refund

Yumi Mug
map-marker Statesville, North Carolina

Pissed

I want auto pay cancel,, not my money in the account your trying to charge just let me call and make my payments on the 3rd of each month
View full review
Krystal L Xif

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Chestnut Hill, Massachusetts

Needed a refund

Did not receive an order I placed was able to get a refund. I was able to call customer service and get help quickly to get a refund and cancel future orders.
View full review
Sallie F

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Bellevue, Washington

Haven't received my shipment & it's been weeks!!

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I dont want my shipment. Just go ahead and just REFUND my money. I am NOT interested! MO MORE!!! Its terrible when you never receive a product and the company takes your money.
View full review

User's recommendation: DONT BUY HERE. THEY NEVER SEND YOU YOUR PRODUCT!!

Valerie D Pxw

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

They took money out of my account

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full

I called them because I seen my checking account in negative 41.31. They knew I wasn't happy they said they would cancel it and I think it's b.s they still got their money and them sample bottles are not worth 41.31 so they got the rest of their money out of my savings which there was just enough to cover my lot rent. Not happy with them at all they will get a piece of my mind come Monday morning and if that money still isn't put back into my savings account to cover my lot rent I will keep calling and calling until they get their heads out of their *** and put my money back into my account they will not like me by the time I am done with them I guarantee it

View full review
Loss:
$41

Preferred solution: Full refund

User's recommendation: I wouldn't recommend anyone to order their products

Jennifer H Ivx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Took money out of my account without my permission and it's my bill money

I had told someone through customer service that I no longer wanted this product. I wake up and luminous had taken 80.58 and 132.52 out of my account without.y permission. This was part of my rent money and I am furious because I have 2 children 8 &12 who live with me and I will lose my home over not having my Rent money. I want my money put back into my account as soon as possible.
View full review
Loss:
$214

Preferred solution: Full refund

Joanne R Yar
map-marker New Taipei City, New Taipei City

I love the product my makeup stays fresh all day and feels so light

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
I think its worth it for free trial but if you really love it its not that expensive. It really does take some years off of your face and cover is amazing. A bit awkward at first but once you get it its really easy but make sure you vledd as n it out after dsvh usdiy can get clogged love the frfultd and feel ofthidlighyedo go and hind the colors that eoyk
View full review
Loss:
$61

Preferred solution: Price reduction

User's recommendation: 9

Sydell Lwi
map-marker Bozeman, Montana

My lumpiness machine quit working

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
It quit working and so I called to get help in resolving this problem right now I am panicked because I really need this machine to work
View full review

User's recommendation: Love this product and bought one for my sister

Brooke T Lpx

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Got Replacement head, still doesnt spray, crap product

stars-rating-full stars-rating-full stars-rating-full stars-rating-full stars-rating-full
Customer service was excellent. Very happy with them, just wish the actual product I could give a good review for, cuz I CANT
View full review

Preferred solution: Replacement, which 5hey are sending

User's recommendation: Don't even buy. Does not work like shown, makeup has little coverage and peels off like rubbery straps. Horrible!

Zein Kip

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Harbor City, California

I was happy with how quick I received the call back response. Very polite. Thank you

I bought a icon airbrush missing cap for the airbrush so it doesn't spill while using can I order one
View full review