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Luminess Air - Paper thin crushable packaging = Luminess

After paying $150 for the machine trying to dispense product into the machine the ridiculously thin, crackable “bottles” just break, lids won’t re-attach. Total *** Cancelled & got charged a $20 late fee + $78 “final installment”. If this is Hollywood’s answer to beauty it would explain Barbara Streisand’s face.
Company wrote 0 private or public responses to the review from Dec 05.
1.0
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#1415926
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Luminess Air - Do Not Buy

Awful experience. Product arrived damaged. Cannot get any satisfaction or customer service response. Because I was naive and thought of course they would follow up, I’m over the 30 days and now own this joke. Makes skin dry and look brittle from the little bit of product that didn’t leak all over, don’t travel with this unless in ziplock. What a mess
Company wrote 0 private or public responses to the review from Dec 04.
1.0
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Advertised vs Delivered
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#1415408
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I returned the Luminess Air makeup system with the return authorization number (RAN) written on an invoice placed inside the package with the system as well as on the outside of the box it was shipped in. I paid for 2 day USPS delivery with signature conformation...
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Company wrote 0 private or public responses to the review from Dec 04.
2.3
I didn't like
  • Fraudulent return policy
  • Lack of communication
  • Trickery
#1415214
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Luminess Air - Best cabinets for the price. Great service.

Luminess Air - Best cabinets for the price. Great service.
Luminess Air - Best cabinets for the price. Great service.
Great everything. Service was impeccable.
Company wrote 0 public responses to the review from Dec 04.
#1414614
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Luminess Air - False advertising

I saw Luminess Silk advertised on TV advertised 39.95 but today half off also free shipping and several free gifts.when I checked on ordering for 19.95 that was just for trying the makeup. if you keep it they will bill you credit card extra four payments 39.95.This is a scam false advertising.
Company wrote 0 private or public responses to the review from Dec 03.
#1413991
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I signed up for luminess air and payed for the trial of the product. I recived an old machine and no makeup even after paying for add ons. I called they sent out an order of makeup and thats all fine. But now they REFUSE to let me cancel the order until the 10th of...
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Company wrote 0 private or public responses to the review from Dec 02.
#1413342
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They won't stop!!! The colors they are sending are wrong I keep canceling but the continue to ship. The product is great, but for God's sake, don't take the deal with the last expensive airbrush machine to have the "cancel at anytime" make-up shipments for a $29.95...
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Company wrote 0 private or public responses to the review from Dec 02.
3.7
#1413298
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I am fed up with Luminess charging my credit card for makeup refils I did not request and fo not neec. Additionally the initial 3 payments of what was supposed to be $49.95 showed up on my credit card as a payment for $79.99 twice. With additional payments of $39.99...
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Company wrote 0 public responses to the review from Dec 02.
#1413085
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Luminess Air - Horrible experience

Did not compare to my cosmetic needs, waste of money for the trial period. I had to pay for “trial period “ and pay for costly return. And was also threatened if return was not perfect
Company wrote 0 private or public responses to the review from Dec 01.
1.0
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1412137
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Well, I cancelled the regular make up that was being sent to me i called the customer service line I was told no more deliveries would be made, low & behold 3 more deliveries came in, to my old address I specifically told the rep. that I was cancelling they assured me...
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Company wrote 0 private or public responses to the review from Nov 30.
1.9
I didn't like
  • I like the product but i cancelled 3months ago as i moved
#1411539
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