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Luminess Air - Horrible customer care

For one thing the customer service agents need to speak ENGLISH cant understand them. Shipping also not explained throughly. TERRIBLE TERRIBLE TERRIBLE Customer service never even apologize. The company doesn't care to resolve the problems, MONEY MONEY MONEY is all they care about.
1.6
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
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Turnaround Time
Value for money
Website
#1190999
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i told you i didnt want the product but your employee shawn took money out of my account without permission! He took it out less then an hour after i said no thanks and he had no signature! i will be going to the fraud department and doing what ever it takes to get...
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#1190698
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called because i was interrested in product! after being told three disserent prices i decided i didnt need the hasle ! told the guy named shawn i dont want the product! he charged my account with in one hour after telling him no, and he got no signature from me! witch...
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#1190692
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First Luminess Air I got didn't even work and now they're ch

The first woman has air I got didn't even work never got to use it sent me a second machine didn't tell me how to send that one back or give me a number and has been charging me double since then
1.5
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1189430
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Luminess Air - Takes too long to ship

You're charged for shipping it sits there while the order is processed and then once the items shipped it takes almost 2 weeks to arrive yet your shipment is coming by FedEx doesn't FedEx provide overnight shipping
2.4
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1189178
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WARNING!!! I tried to return the product before I even opened it and they put some robot online who refused to give me an authorization number for the return. I became so frustrated that I shouted "let me send this thing back!" The robot/girl kept repeating how they...
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Anonymous
Frosty Velez

Be careful. I sent mine back, and they claim that they never received it. This company is a complete scam. Now they are charging me fuill price for the thing I sent back!

1.3
#1189070
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it is a SCAM. DO NOT BUY FROM THIS COMPANY. I BEG YOU. it is a SCAM. DO NOT BUY FROM THIS COMPANY. I BEG YOU. it is a SCAM. DO NOT BUY FROM THIS COMPANY. I BEG YOU. it is a SCAM. DO NOT BUY FROM THIS COMPANY. I BEG YOU. it is a SCAM. DO NOT BUY FROM THIS COMPANY. I BEG...
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#1188921
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I meant that they didnt send to the new address. as they dont read your emails for 5 days after you send it. oh and dont call customer service as they dont understand english. their customer service is the worst ever. I have never been soo pissed with a company over...
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1.0
I didn't like
  • Customer service
#1188879
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The makeup is too dark and turns my skin orange! I too have been trying to contact "Customer Service", what a joke! I think there is only one person working so it is busy all the time and they are fed up making them rude. I want a return label. I did not understand I...
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1.5
I didn't like
  • Price misrepresented
  • Unproffessionalism
  • Only able to contact m f 830 530 cst
#1188137
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Luminess Air - Thanks for the review

Thanks to the reviews... I'm not buying. Luminess, you should be ashamed of your company for running such a scam....
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1187548
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