Luminess Air Phone Numbers and Emails

Toll-Free Number:

  • (888) 793-7474
Send Message

Luminess Air Emails:

Accessibility
Legal
Privacy Inquiries
Media
PR Inquiries
help@luminesscosmetics.com
Is this your business?
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Contact Information

Luminess Air Website:

Luminess Air Help Center:

Corporate Office Address:

Luminess Direct LLC
12802 Capricorn St
Stafford, Texas 77477
United States

Other Info (opening hours):

Hours:

Monday - Friday: 9:00am - 5:00pm

More contact details

Luminess Air Rating Based on 148 Reviews

Rating details

2.2
more details
Customer service
Exchange, Refund and Cancellation Policy
Value for money
Reliability

Rating stats

Rating trend

How Good is Luminess Air's Customer Service?

Corine Cfa
Corine Cfa
Feels Satisfied | Apr 30, 2023

Ackualy I was kinda mad by time I was done this guy explained every charge and even discounted stuff a lot ,and came up with material schedual that fit me ,thank you

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Ridhi Gwb
Ridhi Gwb
Feels Satisfied | Apr 29, 2023

Great

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Nathon Rwb
Nathon Rwb
Feels Disappointed | Feb 15, 2023

I got order placed after 43 min of repeating and repeating same info. When g mail notification came it was wrong. Called again, after several minutes was told they couldn't change it I will never recommend your company to anyone

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Charnice Uza
Charnice Uza
Feels Satisfied | Feb 13, 2023

EXCELLENT

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Ashliegh Uyt
Ashliegh Uyt
Feels Satisfied | Feb 04, 2023

Always friendly and solves my issues

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Lilyth Rgp
Lilyth Rgp
Feels Disappointed | Jan 17, 2023

The luminess Air machine itself is great and the makeup is amazing your customer service is lacking and for some reason multiple payments are coming out of my credit card on the same month contact the customer service and it's got nowhere

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Summary of Luminess Air Customer Service Calls

3.1K TOTAL
CALLS
03:22 AVG CALL
DURATION
16% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Luminess Air?

Activation/ Cancellation Question:

  • “I would like to cancel my subscription”
  • “Cancel acct AGAIN”
  • “Cancel subscription and refund”

Payments and Charges Question:

  • “Charge dispute”
  • “Because when I seen it on TV and I ordered this, it said four payments I have paid way over four payments. I would like to cancel all of this.”
  • “I didnt order more makeup and was charged”

Shipping and Delivery Question:

  • “Shipping never arrived”
  • “Not delivered”
  • “Have not received my order was supposed to receive it on the 22nd”

Product/ Service Question:

  • “Faulty product and wrong colors”
  • “Product deivery”
  • “Because you guys have something on my credit report you need to remove cause you never gav Do you want half of that or somethinge me anything never ordered anything ive been d Anything you ive been dealing with id thleft and im tryito buy a home yng”

Return/ Replace Question:

  • “Return package”
  • “Return product”
  • “I need to change my email with you”

Request for Information Question:

  • “Need help why do y'all keep sending me stuff i dont want it”
  • “Need to talk to someone in person on phone.”
  • “To talk to someone about my account”

Account Question:

  • “Account”
  • “I thought I was signing up for a free month trial”
  • “They keep taking money out of my account”

Refund Question:

  • “Want refund”
  • “Refund on money”
  • “To put my money back on my card”

Cards Question:

  • “Changed cards”
  • “Because I need for them to stop taking money offer my card”
  • “My card has been billed for something I didn't order”

Staff Question:

  • “Customer service”
  • “I want to talk with customer service”
  • “To speak to customer service”

Employment Question:

  • “I'd like to pay off my bill. Need balance”

Website/ Application Question:

  • “To get makeup for my air brush and Derek for my first application before I put on makeup I need to talk to a live person”
  • “Website broken”
  • “Authorazation form will not take my zip or phone no.”

Other Question:

  • “Not receiving what I was supposed to”
  • “Make up”
  • “Wuestions”

About

Summary

Luminess Air is the leader in airbrush makeup with the most advanced cosmetics formulations and airbrush innovations.

Luminess Air reviews and complaints

Luminess Air is ranked 285 out of 1748 in Cosmetics and Personal Care category

Area Served

USA, Other, UK, Canada

Payment Methods

VISAMasterCardDiscover

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