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I called over 2 months ago to cancel my Make-Up Club2 membership. I purchased the Luminess Air as a gift and did not want to continue to pay over $35/month.

I was told it would be canceled and given a confirmation number. I noticed today that my credit card is still being charged. (Today is Oct. 1) I tried to call again this morning and their customer service line is not functioning, so I got online and tried to "chat" with a representative.

Nobody ever responded. I think their products are fine. My friend for whom I purchased it loves it.

But, their customer service is NOT good. I'm sure if I were wanting to purchase something else, they would be much more attentive.

Product or Service Mentioned: Luminess Air Membership.

Reason of review: Return, Exchange or Cancellation Policy.

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Cancel your credit card it’s easy and they can’t get out your money

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