Manufacturer: Luminess Air Category: Free Trials Clear all filters (30 of 30 reviews match)
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After original shipment of $19.95, you will be billed for 4 payments of $59.95 each!!!!Beware. You also get a LONG sales pitch even if you know all that from their TV commercial. They also want this complaint to be at least 100 words. I cut the call short when I heard about the BAIT price. Totally dishonest advertising and then they make it difficult to call them out. I'm just babbling here trying to get 100 words. Just checked...not at 100...
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Anonymous

Anonymous Haha! Yeah, i've been there too with the "100 word limit" thing. I was JUST about to order. I hate the switch and bait SO much. Thanks for your reviews. signed: sucker for ma...

Anonymous

Anonymous They are sneaky about the payments, you must have not read all of it lol. It is true that they do a lot of sales pitch but they have to run a business. And if you get the pro ...

I received my Luminess air system that I ordered from a Tv commercial. When I received it I read that I now owed 4 payn=ments of $89. I called and got a return authorization number. I sent the package back without opening anything. I called for the status of my refund and was told I am not qualified for a return. This company should be put out of business. Their advertising is misleading and will never get another order from me. I...
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1.0
I didn't like
  • Rude csr
#940795
After seeing this product offered on TV, I wanted to give it a try.The ad was for a 30 day money back guarantee FREE trial. When I receive the order the paper work informed me that I owed them 300 plus dollars more. That was not part of the original information on the TV or their website. I realized this and immediately called customer service to cancel the account. I was told by the first representative that it was too early to cancel my...
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Anonymous

Anonymous Do you want to sell it and how much

I have always wanted to try a airbrush makeup system so I took a chance with Luminess Air. I was told the trial was free and I would receive my money back as long as I return the system back within 30 days. I tried this system a few times and did not care for it and did not go well with my skin. So I had sent back the system which I had to pay $20 shipping to have it sent back. I called to cancel all my stuff and I was told everything was...
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Anonymous

JoAnn Same thing happened to me,except they charged me $ 61.94 after I cancelled and then just now $ 62.95 and next day $ 35.00. I feel as this is some kind of scam

I ordered the free trial for 30 days, say the charge on my bank account now its not there. I'm a little concerned as to why and after reviewing all the poor reviews I want to cancel my order, if I have to I will put a stop pay on anything that comes through regarding Luminess Air or maybe under another name I have the exact amount that was charged and will keep looking for it. You would think that I would be smart enough to learn better but it...
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1.0
I liked
  • Look of the make up
I didn't like
  • Trickery
  • Customer service does not listen
#925332
Tried it and sent it back.Now they keep charging me and sending me makeup I didn't order. Try to get them on the phone, to cancel everything, they keep transferring you to other people as soon as you get upset. I finally had to just cancel my credit card so they couldn't keep charging me. This headache was not worth the reduced cost trial of the product. From the moment they got me on the phone they kept offering me extra stuff, my initial call...
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Anonymous

Anonymous I want to cancel my order now.. I have enough.. Please take me off of your list and stop charging me!
Mary Callahan

HonestlyMyFriend

HonestlyMyFriend I do not know when you ordered it but something like this happened to me with an e-cig and the company's liquid for it.
I told my credit card company that I made attempts t...

1.0
I didn't like
  • On hold for 30 minutes and a human came said they might call me
  • Only able to contact m f 830 530 cst
#924064
My husband ordered this for me as a surprise.Based on the tv ad, he thought the one time cost he paid was it. Well, surprise. I looked at the invoice included with the order and it obligated him to five additional monthly payments of $69.99. Plus, of course he was signed up for a $29.95+S/H/P every other month for a shipment of foundations. I told him no way jose and promptly arranged to send it back. Now to see how much of his money they will...
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After seeing this product offered on TV, I wanted to give it a try.The ad was for a 30 day money back guarantee FREE trial. When I receive the order the paper work informed me that I owed them 300 plus dollars more. That was not part of the original information on the TV or their website. I realized this and immediately decided to return the product for a refund. I received the product on 8/12/16 and mailed it return receipt on 8/13/16. The...
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Anonymous

Anonymous I agree that the reviewer. You pay $29.95 and before the 30 days are you get a bill for the full amount. It's such a gimmick I wish advertisers were honest
In the beginnin...

LuminessAir

LuminessAir Hi Agnes,
It was great speaking with you this afternoon and I am delighted I was able to resolve your concerns. The advertisement on television informs consumers to try the...

1.0
I liked
  • Not applicable
I didn't like
  • Price misrepresented
#918951
System free trial was misleading. Wasn't worth the shipping charge even. Customer service was the worst
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LuminessAir

LuminessAir Hi There,
We do apologize for any confusion there may have been regarding the price of the 30 day in home trial. The Luminess Air infomercial does inform all viewers that t...

With Official Company Response

My 80 year old mother-in-law ordered "a spray you put on your face so you don't need makeup" (her words), for $19.95 off of an infomercial. Three months later, she realizes Luminess has charged her over $400!! She never opened the airbrush and will never use it - she had no idea what she was getting. I contacted the company to explain this to them - they originally stated that she had two more payments due and "they would have to be paid", since...
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Anonymous

Anonymous There are policies in place for a reason, and I doubt they did it due to her age. Not to be mean, but if she isn't as sharp as she used to be, maybe she needs to be looked aft...

Anonymous

Anonymous Same thing happen to my wife It just so happen she used a debit card that was the last month for it and they could not charge it again. HA HA

1.0
I didn't like
  • Infomercial small print ie video enhanced
  • Misleading the price
#909929