Product: Luminess Air Airbrush Makeup System Free Trial Clear all filters (77 of 77 reviews match)
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The makeup is too dark and turns my skin orange!I too have been trying to contact "Customer Service", what a joke! I think there is only one person working so it is busy all the time and they are fed up making them rude. I want a return label. I did not understand I...
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1.5
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Luminess Air Airbrush Makeup System Free Trial
I didn't like
  • Price misrepresented
  • Only able to contact m f 830 530 cst
  • Unproffessionalism
#1188137
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Commercial is incredibly misleading!I was under the impression I was getting the system for $25, and had a 30 day guarantee, wrong!(I guess you get what you pay for!) Once I received i found I could try it out for 30 days and if I liked it I would be charged another...
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Luminess Air Airbrush Makeup System Free Trial
#1185077
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Luminess Air was a Big Cost The site showed: "It’s worth noting that the site appears to offer users an upgraded kit for a 30-day trial for $19.95" However in very fine print in gray color this also appears: “Then after 30 days when you love Luminess, it’s yours for...
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1.0
Product
Luminess Air Airbrush Makeup System Free Trial
#1181132
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Initially I thought the system was okay.Then the thing broke 2 months into using it. I called the Customer service and was assured the new system would be delivered and I could send the broken one back. It has been 6 weeks (I am still being billed and sent MORE makeup)...
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1.0
Product
Luminess Air Airbrush Makeup System Free Trial
I didn't like
  • Eveything
#1178851
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called and ask to send product back: refused to accept and no return number to accept returns.continued to send product and charge my card for payments. I can not continue to pay these bills for stuff I can't use. Not sure what else I can tell you. The refused to take...
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Anonymous
Mrs. Pissed

It was the same with me.I purchased the contour Tried to return it they said it was non returnable. I called my credit card and did a charge back. Because I was not going to p...

1.0
Product
Luminess Air Airbrush Makeup System Free Trial
I didn't like
  • Stall
  • Customer service
#1178528
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This product was the worst thing I have ever tried- It is NOT A "FREE TRIAL" THEY MAKE YOU PAY FOR IT- Nothing is Free- Customer service is the WORST I'VE EVER EXPERIENCED- AND WHEN YOU TRY TO RETURN THIS ITEM, THEY WON'T ANSWER YOUR CALL SO THEY CAN MAKE YOUR TRIAL...
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1.0
Product
Luminess Air Airbrush Makeup System Free Trial
#1176370
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Luminess Air - Beware!

Advertising for your free trial is misleading; the trial is not free. The guarantee is only for replacement of the shade of color should you not like it. Otherwise, plan on being out the money plus the return shipment. A scam I walked into because of misleading TV ad. Save your money!
1.3
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Luminess Air Airbrush Makeup System Free Trial
#1173900
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Luminess Air - Scam Return Policy

Called to get a RA# as instructed on the paperwork and was told someone will return my call with "24 BUSINESS HOURS"
1.1
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Advertised vs Delivered
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Luminess Air Airbrush Makeup System Free Trial
#1164999
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Luminess Air - Rippoff

The fine print is after the submit order and includes the terms of an additional 3 payments of $50. I called 3 times before getting through to a person who said i had to return product, at my own expense, and not be refunded, within a cpl days, or product would be refused, and returned to me, again at my expense. That $20 trial will cost you no less than $220. Terrible.
1.1
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
Product
Luminess Air Airbrush Makeup System Free Trial
#1161978
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I ordered the Luminess for the 30 day trial of 19.99 and once received found that it cost me way more than I anticipated due to having to pay shipping and handling from the states to canada, then got an additional bill when delivered by the local fed ex which I had...
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Anonymous
warbride

I never received a reply to this day but have learned that many have also been ripped off, this company should really be investigated

Product
Luminess Air Airbrush Makeup System Free Trial
I didn't like
  • No follow through
  • Spurious charges
  • Lack of info regarding all extra charges to my credit card
#1159392
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