Manufacturer: Luminess Air Category: Free Trials Clear all filters (25 of 25 reviews match)
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Tried it and sent it back.Now they keep charging me and sending me makeup I didn't order. Try to get them on the phone, to cancel everything, they keep transferring you to other people as soon as you get upset. I finally had to just cancel my credit card so they couldn't keep charging me. This headache was not worth the reduced cost trial of the product. From the moment they got me on the phone they kept offering me extra stuff, my initial call...
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Anonymous

Anonymous I want to cancel my order now.. I have enough.. Please take me off of your list and stop charging me!
Mary Callahan

HonestlyMyFriend

HonestlyMyFriend I do not know when you ordered it but something like this happened to me with an e-cig and the company's liquid for it.
I told my credit card company that I made attempts t...

1.0
I didn't like
  • On hold for 30 minutes and a human came said they might call me
  • Only able to contact m f 830 530 cst
#924064
My husband ordered this for me as a surprise.Based on the tv ad, he thought the one time cost he paid was it. Well, surprise. I looked at the invoice included with the order and it obligated him to five additional monthly payments of $69.99. Plus, of course he was signed up for a $29.95+S/H/P every other month for a shipment of foundations. I told him no way jose and promptly arranged to send it back. Now to see how much of his money they will...
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After seeing this product offered on TV, I wanted to give it a try.The ad was for a 30 day money back guarantee FREE trial. When I receive the order the paper work informed me that I owed them 300 plus dollars more. That was not part of the original information on the TV or their website. I realized this and immediately decided to return the product for a refund. I received the product on 8/12/16 and mailed it return receipt on 8/13/16. The...
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Anonymous

Anonymous I agree that the reviewer. You pay $29.95 and before the 30 days are you get a bill for the full amount. It's such a gimmick I wish advertisers were honest
In the beginnin...

LuminessAir

LuminessAir Hi Agnes,
It was great speaking with you this afternoon and I am delighted I was able to resolve your concerns. The advertisement on television informs consumers to try the...

1.0
I liked
  • Not applicable
I didn't like
  • Price misrepresented
#918951
System free trial was misleading. Wasn't worth the shipping charge even. Customer service was the worst
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LuminessAir

LuminessAir Hi There,
We do apologize for any confusion there may have been regarding the price of the 30 day in home trial. The Luminess Air infomercial does inform all viewers that t...

With Official Company Response

My 80 year old mother-in-law ordered "a spray you put on your face so you don't need makeup" (her words), for $19.95 off of an infomercial. Three months later, she realizes Luminess has charged her over $400!! She never opened the airbrush and will never use it - she had no idea what she was getting. I contacted the company to explain this to them - they originally stated that she had two more payments due and "they would have to be paid", since...
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Anonymous

Anonymous There are policies in place for a reason, and I doubt they did it due to her age. Not to be mean, but if she isn't as sharp as she used to be, maybe she needs to be looked aft...

Anonymous

Anonymous Same thing happen to my wife It just so happen she used a debit card that was the last month for it and they could not charge it again. HA HA

1.0
I didn't like
  • Misleading the price
  • Infomercial small print ie video enhanced
#909929

With Official Company Response

At 6am one Sunday morning my daughter and I caught a glimpse of an infomercial for Luminess Air. It stated you can get the started kit for $29.99 which was a ???.?? value. My daughter who is starting High School tomorrow was so excited. I had been looking for something like this all summer. I have done my research as I was born and raised in LA (Makeup capital). I was pleasantly surprised by the price as I figured most airbrushes would be...
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Anonymous

Anonymous Don't bother, they do not answer the phones and when they do its to get your name and number so they can call you back within 24 hours. I called them on he 23rd and they have...

LuminessAir

LuminessAir Hi Julie,
We would like to apologize for any misunderstanding there may have been regarding the 30 day in home trial. Luminess Air advertises an in home 30 day trial for $1...

1.3
I liked
  • Product
I didn't like
  • Deceptive pricing
#908593

With Official Company Response

I order their product they have charged me for other other so called packages that I never got tried to contact never got through..They tried to charge my card so I closed it. The machine is a piece of junk. spends most of it's time clogged up. Then some how they got my new card number and charged me $ 92.00 for another product I never bought. I have talked to Card company and they will not put anythings through from that company again. Paid...
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LuminessAir

LuminessAir Hi There,
On behalf of Luminess Air, please accept our sincerest apologies for any inconvenience we may have caused you. Here at Luminess Air, we do believe in full disclos...

Resolved With Official Company Response

I have not used the lumineer make-up airbrush, all along I truly believed that the product that I have at home is fully paid and that I do not owe them a penny. But no, they charge me because they claim that it is just a 30 day trial and I have to pay. Well, I am going to complain at FTC...BBB...and report this company for their false advertising and not telling the consumers on how much is the real price of their product. This LUMINESS AIR...
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Anonymous

Anonymous hello i dont want any trouble just please stop billing my credit card please or there will be trouble thanks carla allen trinidad texas 75163

Anonymous

Anonymous Yes they already did that to me I report them to BBB they did noting about it l'm sure they have people working their for them with all this complain about them and with their...

1.0
I liked
  • Not applicable
I didn't like
  • False advertising
#895879

With Official Company Response

I purchased luminess clearly thinking it was only $19.99 to try it and if not happy can return with no hassle.It has been a nightmare with this company, they don't care about unhappy customer, ALL LUMINESS WANT IS YOUR MONEY and charge you extra without letting you know!! When I received my product I was surprised with the extra charges on my receipt and so right there and then I knew not to deal with the company anymore as they mislead...
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Anonymous

Anonymous People can't really be this ignorant, what do you think "30-Day Trial-Only" means ... and if you read the very bottom of the screen in fine print .. it does tell you that afte...

LuminessAir

LuminessAir Hi There,
Thank you so much for taking the time out to communicate why Luminess Air did not meet your expectations.Here at Luminess Air, we stand behind our products and wi...

1.0
I didn't like
  • That the full cost was not prominently displayed and discussed
  • False advertising
  • Hidden cost
#893227
I kept seeing the ad for Luminess Air for 1999 and decided to try it. Like most women my age I have some wrinkles and Luminess promises and shows through their video 2 hide them with this makeup system. This system didn't do anything that my regular makeup did even better. , it did not even hide the fine lines. On top of that they charged me 300 and something dollars to join a makeup Club and for the machine which they claimed was extra. Please...
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Anonymous

Anonymous I am still waiting for my refund. I sent the item back to Luminess and they said it would be 5 days before I see the credit. NO CREDIT YET.

LuminessAir

LuminessAir Dear Valued Customer,
On behalf of Luminess Air, please accept our sincerest apologies for any inconvenience we may have caused you. Here at Luminess Air, we do believe in ...