Product: Luminess Air Customer Care Clear all filters (0 of 69 reviews match)
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Luminess Air - Returned air brush

They say I didn't cancel on time and charged my account. I returned the item and forgot to put return info as I sent back in their original package. That should have given them enough info to know that I had sent the item back to refund my $79. Which they still have not done, after almost a month.
Product
Luminess Air Customer Care
#1308829
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I thought that would take care of the Luminess Air, if they wanted my money they need to send me one that works. However in June I noticed a payment from luminous air in the amount of 53.48 and it said third payment of four. I looked back at my credit card statements...
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Luminess Air Customer Care
#1286516
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Luminess Air - Their first words

As the person on the other end of communication, she said " I must be from Brooklyn". So with that comment " I did not order the product and I did some soul searching ". Bingo!
Product
Luminess Air Customer Care
#1238021
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This company states on their website a 30 day money back guarantee. THEY ARE LIARS!!!! I ordered makeup and NEVER OPENED it. I called within the 30 days and they told me they don't accept used makeup. BUT MY MAKEUP WASN'T USED OR EVEN OPENED! I cant even begin to tell...
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1.0
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Luminess Air Customer Care
#1235500
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Luminess Air - Not good!!

I was no satisfied with the product it was heavier than I thought when I went to return it they charge me the full price and said it was the process and handling fees so I got nothing back I would suggest really think hard about this product before you purchase it
Product
Luminess Air Customer Care
#1231727
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Purchased product advertised for around $30. They contijnued to bill me $100/month. Requested refund. They agreed to full refund. Liars they didNot rdmefumd money but continued to bill me each month. Never ending theft .
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Anonymous
Anonymous

inType your message here I orderd it the first of march and still haven't received anything they have taken two payments out of my account other than the first 1995 49.00 twic...

Anonymous
La La

Oh yeah that’s also what the Attorney General is for in your state. Want to make a bigger fuss take it to Washington lol. I cannot count how many times a store was complained ...

1.0
Product
Luminess Air Customer Care
#1230997
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I did everything correct to return the product. I am being charged for a product I already returned, emailed my request to canceled, called my request and now sending a letter. It should not be mandatory to have a tracking number just to get a refund, that I am...
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Product
Luminess Air Customer Care
#1225276
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Trying to phone or email this inept company is not worth it. This product is a pain to use, has NO SUNSCREEN, terrible customer service. They do not answer their customer service lines because they are "SO BUSY". I can only suspect they are busy calling back pissed off...
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1.0
Product
Luminess Air Customer Care
I didn't like
  • Want a return label to ship back
  • Returns and lucky i have proof of return with ups
  • Pooooor materials and workmanship of bottles
#1220298
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I returned the machine, which they say they never received back.Now they are charging me the entire price. I told them I could not pay all at once, and that I did not authorize them to take any money out of my account. They went ahead and deducted from my account...
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Anonymous
Anon

I do not order any makeup online but I had to check their website after reading all the negative reviews just to see what it was all about. There is no address either to indic...

Anonymous
Nancy Wyatt

Does anyone know their address? I'm trying to return this crap but the packing slip has NO return address. I think they want us to guess at it and hope it gets lost in the mai...

1.0
Product
Luminess Air Customer Care
I liked
  • I was on hold for 30 mintues
I didn't like
  • Misrepresentation of what the product does
  • Time wasted getting charges reversed
  • Anything they are a scam
#1216471
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My luminous air styler stopped working after using it for about 6 weeks.I called and they said they would send me another one. It took over two weeks to get another one and they sent me a tanning styler instead - so I call back and they are "so sorry" and will send...
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1.9
Product
Luminess Air Customer Care
#1215382
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