Product: Luminess Air Customer Care Clear all filters (0 of 112 reviews match)
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I returned the Luminess Air makeup system with the return authorization number (RAN) written on an invoice placed inside the package with the system as well as on the outside of the box it was shipped in. I paid for 2 day USPS delivery with signature conformation...
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2.3
Product
Luminess Air Customer Care
I didn't like
  • Fraudulent return policy
  • Lack of communication
  • Trickery
#1415214
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So wrong Luminess Air so wrong!!!! You are suppose to please your customers. Make them satisfied about purchasing your product/ products. No one wants to be taken advantage of. Your commercials falsely advertise your products. Which is a complete rip off and so unfair.
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Anonymous
Anonymous

Thanks for the feedback. This product will never be recommended.

Product
Luminess Air Customer Care
#1409231
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My major complaint with this company is their lack of response to customer concernes. They eventually too care of the problem, but it took a long period of time, in which I was feeling forgotten about. Update to story: When I asked about the free eye shadow and lip...
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Luminess Air Customer Care
#1395448
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I called to get the return authorization number and some guy kept trying to get me to keep it. And the return authorization number was the order number and the date your trail is up. I'm taking pictures when I send it out and contacting my bank to block them. They...
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1.0
Product
Luminess Air Customer Care
#1394320
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Luminess Air - Great ! Been completely upfront and helpful

Ididn't originally purchase because of the price afew weeks later they offered it to me for a lesser price. After purchasing I did receive damaged make up which was resent to me with no problems (they did try to get me to pay 1.99 For S&H i refused they waived the fee no problem)I love the system its amazing the results I look years younger and have an unbelievable glow all day long
4.4
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
Product
Luminess Air Customer Care
#1393934
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Luminess Air - Horrible customer service

Horrible company every time I called someone could never help . Had to call over 10x to get a refund for makeup sent to me in error !
Product
Luminess Air Customer Care
#1391708
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Luminess Air - Scammed

Luminess Air - Scammed
I trief your *** product and I cancelled it and returned it, following your instructions exactly yet you still charged my account $75! That's after I had to pay the $15 to return it! This is outrageous! How are you people even still operating with these shady business practices? I will NEVER order anything online again!
1.0
Details
Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
Product
Luminess Air Customer Care
#1390307
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Resolved
My son ordered for his girlfriend. Said :only 19.95 with two more payments of 19.95.He charged it on my bank card. Got a payment of 26.10 another payment of 52.94. Then a charge of 36.72 for make up. My son called and canceled.Then in my name I was charged $53.94. Then...
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Product
Luminess Air Customer Care
#1375766
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I was told that it would take two days before my package would be processed in their system/computer and shipped, so if I wanted to cancel I would have to wait at least two days. (why this would even come up was a red flag but apparently not RED enough to me at the...
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Product
Luminess Air Customer Care
#1368171
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Luminess Air - Money was taken from ny account

I told them a month ago not tto take any more money out of my account
Product
Luminess Air Customer Care
#1368016
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