Manufacturer: Luminess Air Category: Customer Care Clear all filters (40 of 40 reviews match)
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You can not get through to customer service, you call , sit on hold for 20 minutes then they say they'll call you back but never do.Then the time has past and you're stuck with the crappy product, which does not cover at all, the color is off and the product is...
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1.0
Product
Luminess Air Customer Care
#1021428
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I received my kit today and the starter kit leaked out all over so I cant even try it customer service is all computer no on is answering me im really getting upset
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Anonymous
***nie

Try calling 888-793-7474. I have to type AT LEAST 50 words, so I'll just say that I returned it and got a partial refund. Your initial down payment is non-refundable. The p...

1.4
Product
Luminess Air Customer Care
#1016684
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I love my Luminess Air system. I read the fine print when I ordered it at the offered price of 39.96 for a trial. It was clear that there would be monthly installments to pay for the entire system. My experience with customer service has been excellent. I received the...
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Luminess Air Customer Care
#1006712
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Luminess Air - Very bad customer service

#1081835
Hate the product, would not refund my money had to make several calls not happy at all
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Luminess Air Customer Care Review

#1003839
1.3
Details
NO CUSTOMER SERVICE, they CLOSED leaving me refreshing my screen every 3 minutes on "live chat" for AN HOUR AND A HALF! I will be getting my money back manana
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
I like the product , but customer service and billing is a mess!My stylus broke after one month and have been waiting 2 mo for a replacement. waited on hold w customer service for 45 min before getting disconnected .... and again for another 30 on different day , and...
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Anonymous
Anonymous

my bottles have broken too. I have been trying to get another replacement. Why keep something that you have only had in your possession for less than 24-48 hours and turnaro...

1.7
Product
Luminess Air Customer Care
#992737
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LOL...Wow!a whole 15 minutes... I have waited longer then that for a utility company's customer service to answer. I know, we would all like to think that CS reps are just sitting there waiting for our call, unfortunately they have other customers. There product is so...
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Anonymous
Anonymous

Unfortunately you can read the fine print and you pay for the trial. The fine print says nothing about restocking fees or that you never see a return if you send it back. Nor ...

Anonymous
Hunter

In the first sentence of the second paragraph, it should be "than" not "then".Let the response from the maniac... I mean author... of this review begin!

4.7
Product
Luminess Air Customer Care
I liked
  • Great customer ser
  • I small mistake was made on my order and they fix it right away
  • It was g great
#992469
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Called Luminesss to report to them my compressor wasn't working.I am a makeup club member so my compressor is covered under warranty even though I've had it for a little over 1 year. I was placed on hold for 15 minutes and the woman that got on the phone said she...
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2.7
Product
Luminess Air Customer Care
I didn't like
  • Rude csr
#990046
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So my dad ordered this system for my sister and I.My sister doesn't really use makeup, but I'm a makeup/beauty blogger so I figured why not. Well I tried it on (I have a birthmark that I was hoping for it to cover)...it was awful and all the shades didn't fit. Before...
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1.0
Product
Luminess Air Customer Care
I didn't like
  • Hidden charges
  • Not getting a full refund
  • Customer service
#985761
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I sent back unit and all bottles unopened except for the one I used.Had a skin reaction discontinued use as per dermatologist. Sent back on 1st with tracking number to arrive there in 7th, Luminess received on 5th. They say they can't refund my money in until they...
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Anonymous
Anonymous

Did you dispute this charge on your credit card yet?

1.0
Product
Luminess Air Customer Care
#982729
Reply to reviews
Oh my goodness they are the worst.They jail you into buying more and even though you return the item they would not acknowledge. Should have had tracking. Then they turn you over to a collection agency! I will never ever deal with any kind of site like this. I called...
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Product
Luminess Air Customer Care
#971740
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Ordered trial with 30 day money back guarantee.was unhappy returned and never received money back nor the other money that they took out of my account...What a terrible company and customer service I have emailed them and called and told those were the charges for...
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1.0
Product
Luminess Air Customer Care
I didn't like
  • Not what was advertised
  • Whole scam of the infomercial
  • Misleading the price
#950841
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