Product: Luminess Air Customer Care Clear all filters (52 of 52 reviews match)
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Luminess Air - Customer service

Color match guarantee. Good luck getting a hold of someone. They don't answer the phone and don't call back. Been waiting 2 weeks for a call back (24-48hrs)
2.7
Details
Advertised vs Delivered
Discounts and Special Offers
Exchange, Refund and Cancellation Policy
Product
Luminess Air Customer Care
#1180964
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Sunday tried to fill it out to send my luminare back.order no12413796 What to do? It states that is not what is on their records. my zip is 43078 phone 937-652-1986 They need to tell me what to put in then I am not going to lose money because it didn't get back to you...
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Product
Luminess Air Customer Care
#1178833
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STAY AWAY!Customer service is a joke. I've been trying to get a RA number since 1/9/2018..I've called 9 times and each time they say they have to have my phone number and an associate will call me back within 24/48 which did not happen. I've gone to the website for the...
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1.0
Product
Luminess Air Customer Care
#1178461
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I ordered the luminess Air product, got it and have been trying to return the product but no one calls me back. I have now called 7 times since 1-09-18 and they keep telling me the same thing..give me your name and number and someone will call you back within 24 hours....
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1.0
Product
Luminess Air Customer Care
I didn't like
  • That customer service will not return my calls
#1171449
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Yes this company is scamming people.As soon as I read the receipt I noticed the small print stated that I would be charged for a total of about $300 for the product after my trial or I could return shipment for refund. I never used the makeup and called the company for...
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Product
Luminess Air Customer Care
#1165298
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Luminess Air - Worst Customer Service

I haw tried calling many times to return my products. Everytime I receive a "we are very busy and will call you in the next 24 hours". I NEVER get a call back! I just want to return these awful products and be done with it.
1.0
Details
Advertised vs Delivered
Customer service
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Product
Luminess Air Customer Care
#1160331
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I received the first package within a month and called to return it.It took over an hour to get an RA#. I returned it, never got the refund and soon rec'd another package. Its been 10 months of recurring packages and almost $70.00 charges to my bank every month. There...
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1.6
Product
Luminess Air Customer Care
I didn't like
  • Scam to charge people without recourse
  • Misrepresentation of what the product does
  • Trickery
#1142723
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Product is lovely.Unfortunately they provide no information to send payments in via mail to continue to send makeup. When I wanted to stop them from sending the product there was no way to do so. Had to cancel my card. Will only automatically deduct from credit card....
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Anonymous
Don Jenkins

I have been trying for 10 months to stop getting my card billed and stop getting more packages. They don't answer the calls. When it does answer, you are put on a string of ...

2.2
Product
Luminess Air Customer Care
#1142281
Reply to reviews
I saw the infomercial and thought it sounded pretty good.I went through the process of entering all my info (and they asked for a lot) and finally got to the last screen. There, in very tiny letters I saw that there would be additional charges (the $19.95 is just a...
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Product
Luminess Air Customer Care
#1131345
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There were several instances on my bill showing I ordered when I did not!Today I received a text showing the Fed Ex tracking number for an order I never placed. I am sick and tired of crooked business practices and then having difficulty contacting the company. I will...
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1.1
Product
Luminess Air Customer Care
#1106160
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