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Received wrong item.Invoice shows that I ordered Shade 6.

I received Shade 9. I had to go buy makeup to attend a wedding on 11/20. I called to inform Luminess Air on 11/18 that I received the wrong item on 11/16. Dawn, the first rep I spoke to, said she would put a note in my file and transfer me to the correct department.

I was on hold for about 8 mins and Michelle comes on the line and says she will have one of her reps call me back within an hour. That was at 2:17 PM, yet I did not receive a call back by 3:17, or at all. Every single time I call, the wait time is long. Finally today I waited since I had time to sit and wait for a rep.

Melanie comes on and I explain that I did not receive the color I ordered, it is too late because the wedding I was attending is over and I want a full refund including the shipping charges since it is not my fault that they shipped the wrong item and I had to go buy makeup. I also asked them to send me a shipping label so I can return the item to them. I was informed that she can only refund me the $7.95 shipping and send me the correct color because makeup sales are final. How is it a final sale if I was sent the WRONG color?

I initially stopped using my airbrush system when I paid attention to my credit card statement and realized I was being charged so much for so little makeup. I only ordered 1 bottle this time because it was on sale and I like the natural look I have when I use it, and that's the effect I wanted for the wedding I was attending. Big mistake on my part. This company is so unprofessional that it is ridiculous.

I have never been on a call to customer service and the reps are having conversations and laughing with each other while a customer is on the phone. They just give you the runaround and are not willing at all to resolve issues that are clearly their fault. I will never order anything from Luminess Air again.

I also am going to be sure to spread the word about all the negative interactions I have had, as well as so many other people.I wish I had taken time to dig a little more and found all the negative experiences before I invested in this airbrush system

Review about: Luminess Air Foundation.

Review #961233 is a subjective opinion of a user.

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Anonymous
Alpharetta, Georgia, United States #1256685
Thank you for taking the time to warn us. I was planning to order this for my wife as a Christmas gift, but after reading your well written review of the company's customer service issues, I have decided to go in a completely different direction. Thank you for saving me money and time. Regards, Steve
Anonymous
Indianapolis, Indiana, United States #1246018
Thank you for posting your experience. I was very close to purchasing their system after watching their latest infomercial for the nth time. You might also contact the FTC (Federal Trade Commission) to make a compliant of fraud against them. And be sure to tell Luminess Air that you're doing so. You might be surprised and get a full refund.
Anonymous
Medford, New York, United States #1246015
That's terrible. I am glad that I read this before purchasing. If they won't help you out by refunding your money you should look into itsyourfortune.com - it's legal protection for under $20 a month (depending on state) and the attorneys will write a letter or make a phone call on your behalf and demand your money back! You can cancel the membership once you get the situation taken care of if you wanted. Good Luck!

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