State: New Jersey Clear all filters (22 of 1497 reviews match)
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After seeing this product offered on TV, I wanted to give it a try. The ad was for a 30 day money back guarantee FREE trial. When I receive the order the paper work informed me that I owed them 300 plus dollars more. That was not part of the original information on the...
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Company wrote 0 private or public responses to the review from Oct 21, 2016.
Anonymous
Anonymous

Do you want to sell it and how much

2.4
#940630
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I want to cancel my order !!!! I called and was told only about the initial fee I want my order and my May refund cancelled I cannot get anyone on the phone I will call Channel 6 Action News if this is not resolved!!!! I only ordered the special starter kit!! Maryann...
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Company wrote 1 public responses to the review from May 18, 2016.
Anonymous
Anonymous

I'm a dissatisfied customer when it comes to the actual price wish I never bought this Luminess Air Brush System lessoned learned not worth it!

LuminessAir
Luminess Air Response

Hi Maryann,We would like to apologize for any misunderstanding there may be. According to the information provided to us, the order was placed online where we do fully disclos...

1.0
Wenonah, New Jersey
I didn't like
  • Deceitful
  • Customer service and pricing
#849967
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after purchasing three of these for family. I continued to be charged a total so far of over a thousand dollars. This company needs a class action suit so comply with good ethical business. When calling to cancel cutomer service was loud and rude. Obviously this is a...
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Company wrote 1 public responses to the review from Apr 02, 2016.
LuminessAir
Luminess Air Response

Hi Debbie,We definitely would like to apologize that you feel this way. Here at Luminess Air, we do believe in full disclose of all Terms and Conditions and would never place ...

1.0
Wall, New Jersey
I didn't like
  • Multiple charging and misleading ad
  • Poor customer service
#822021
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Luminess Air - Review in Cosmetics and Toiletries category from Cranford, New Jersey

Thank you. Will not ever order from them. Sorry you have to deal with this but you help the ones who didn't know and was thinking of ordering.
Company wrote 0 public responses to the review from Mar 27, 2016.
1.0
Details
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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#817976
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I ORDERED FOR NEICE XMAS GIFT SUPPOSE TO COST $19.99 from tv..I thought that was all. Luminess keep charging me twice monthly. Ive been trying to cancel this since December 2015. Wont answer phones when I call. Left number several times for call back. Never called...
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Company wrote 0 private and 1 public responses to the review from Mar 16, 2016.
Anonymous
Anonymous

You should tell your credit card company or bank that you need a new card or account number. That way, they won't be able to keep charging you for some Beauty Club when the # ...

Anonymous
Anonymous

You only need to call your bank to put in a stop order. They will take care of it for you.

#811237
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Luminess Air - Makeup Review from New Jersey, United States

Absolutely love this machine gives you a flawless finish! I haven't had any problem with charges you need to read before you accept the offer what I think people get upset about is they send you the makeup in a time schedule and some do t need it they explain all that see I called them and said I don't wish to have automatic delivery I will order before I run out they were great and bam never a issue with my card being charged other then paying off the system ofcourse!! 5 stars
Company wrote 0 private or public responses to the review from Feb 22, 2016.
5.0
Details
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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#795253
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I'm sorry about the past experience some people may have had. Its not the companies policy to know what your allergic too. If you have allergies or allergic reactions to certain minerals or food extra. Mabey, before you order a product look it up. Also, I have had no...
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Company wrote 0 public responses to the review from Jan 23, 2016.
1.0
#776482
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Luminess Air - Lumpiness Air- $82 per month for 5 months I have proof in email Ripoff
Luminess Air - Lumpiness Air- $82 per month for 5 months I have proof in email Ripoff
Luminess Air - Lumpiness Air- $82 per month for 5 months I have proof in email Ripoff
Luminess Air - Lumpiness Air- $82 per month for 5 months I have proof in email Ripoff
I fell for this scam, first in tiny writing they have install pricing, not in their agreement that you check and agree, again at the end if the purchase no notes about the installments. I understand the product and it makes sense to make good money on the makeup, but...
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Company wrote 1 public responses to the review from Dec 02, 2015.
Anonymous
Mah 77

Thank you for the honest review. I knew it sounded "to go to be true."(TGTBT) I've always tried To stick to this rule. So I tried to find their terms and conditions. They didn...

Anonymous
anonymous

I did see too many rules regarding returns. I am so grateful for the feedback and comments. I'm a sucker for this stuff. Mahalo

1.8
I didn't like
  • Bait and switch
  • Bait and switch sales tactics
  • Continued use of outdated card
#744158
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AFTER RECEIVED THE ORDER NOTICED THAT THERE WAS GOING TO BE 5 DIFERENT PAYMENT OF 79.99 FOR THIS PRODUCT. THERE WAS NO INFORMATION ABOUT THE CHAGES ON LINE. WHEN I BELIEVED THAT IT WAS A TV PROMOTION FOR 44 DOLLAR. WORST THING EVER, DO NOT WASTE YOUR MONEY, AND PLUS I...
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Company wrote 1 public responses to the review from Sep 29, 2015.
LuminessAir
Luminess Air Response

Hi There,We do apologize for any misunderstanding there may be. Luminess Air does believe in full disclose of all information and payments are located online on main screen of...

#707698
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I ordered this and received tracking info. I tracked it on expected delivery date and it said it was delivered. It was no where to be found. It was supposed to come to my office. I asked receptionist if I received anything. No. I called luminesse to find out where...
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Company wrote 0 private and 1 public responses to the review from Sep 12, 2015.
LuminessAir
Luminess Air Response

Hi June,I would like to apologize for the inconvenience this may have caused you. Luminess Air ships via Fed Ex Smartpost to the address provided by customers. Tracking inform...

#698721
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