I have e-mailed Luminess twice since I received delivery of my first package and I get an auto acknowledgement that the e-mail was received and a promise to respond in 24-48 hours. NO RESPONSE!
I tried to get a return authorization online and they said it was past the 30 day time frame for trial period. Well of course it is, because they DID NOT RESPOND to my attempts to contact them.
However, you can be assured that I AM STILL BEING BILLED FOR THE PRODUCT, even though they are unreachable.
This person wrote the review because of poor customer service at Luminess Air. Reviewer claimed that he or she lost $200 and wants Luminess Air to "provide an ra number to return the products, refund all of the charges that have been made to my credit card or i will contact the better business bureau. period".
The most disappointing in user's experience was misleading price, that the full cost was not disclosed up front and poor customer servicenon-existent in fact. The author asks this business to immediately contact him/ her to briefly discuss his/ her negative experience with the company.
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