State: North Carolina Clear all filters (26 of 1497 reviews match)
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With Official Company Response
I found the system at the price of three payments of 33.00, which is really 37.95 - NOT 33, but when I went to return..gift to my daughter who didn't even want to try it- they told me sorry, but at the Great Price, it was non-returnable. This information is no where on...
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Company wrote 1 public responses to the review from Sep 08, 2016.
LuminessAir
Luminess Air Response

Hi Donna,On behalf of Luminess Air, please accept our sincerest apologies for any inconvenience we may have caused. I would be more than happy to personally assist you in reso...

#914934
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Luminess Air - Customer Care Review from Winston Salem, North Carolina

I earlier has and posted a negative comment, customer service contacted me right away and was polite and quickly resolved, very professional, i had no problem with the system, just didn't get it, but that has been took care of
Company wrote 0 private or public responses to the review from Sep 07, 2016.
4.2
Details
Customer service
Exchange, Refund and Cancellation Policy
Reliability
Staff
Website
#914453
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With Official Company Response
I bought the kit and for 2 days it worked than my whole system shut down, i would have kept buying the make up monthly but now they won't take my calls and i only got to use it 3 times, that's some bull
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Company wrote 0 private and 1 public responses to the review from Sep 02, 2016.
LuminessAir
Luminess Air Response

Hi Misty,We would like to apologize for any difficulty you may be experiencing with the Luminess Airbrush System. are at Luminess Air, we stand behind our products and will no...

1.6
#912210
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With Official Company Response
I would not purchase since the customers bares all the responsibility for the product and they charge for everything. It may well be a good product but due to the contract (a page long)is filled with disclaimers directing full responsibility to the purchaser. They even...
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Company wrote 1 public responses to the review from Jul 17, 2016.
LuminessAir
Luminess Air Response

Hi Ann,We would like to apologize for any misunderstanding or confusion there may be regarding the Luminess Airbrush offer. The 30 day in home trial has 5 monthly payments onl...

1.0
Newell, North Carolina
#884118
Reply to reviews
With Official Company Response
I have e-mailed Luminess twice since I received delivery of my first package and I get an auto acknowledgement that the e-mail was received and a promise to respond in 24-48 hours. NO RESPONSE! I tried to get a return authorization online and they said it was past...
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Company wrote 1 public responses to the review from Mar 01, 2016.
LuminessAir
Luminess Air Response

Hi There,We would like to apologize for any confusion there may be regarding contacting the correct company Luminess Air. Luminess Airbrush Makeup Customer Service Number is 1...

1.0
I didn't like
  • Misleading price
  • That the full cost was not disclosed up front
  • Poor customer servicenon-existent in fact
#800980
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With Official Company Response
Omg i ordered mine its still in route to me but i went back to find out how to track it and i started reading then thats when i find out the tv offer isnt the only thing u pay after 30 days u pay $60 for 5 mnths Ok the kit ismt that much buying ot all at once but there...
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Company wrote 1 public responses to the review from Feb 11, 2016.
Anonymous
Bonnie Shannon

really, me too!!

LuminessAir
Luminess Air Response

Hi Monie,We would like to apologize for any misunderstanding there may have been regarding the 30 day in home trial. Please know that we are always welcome to match a price on...

1.1
#787939
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With Official Company Response
I bought my Luminess Air System from Groupon for $99 and free shipping. A great deal! I think it's also available from Walgreens, Wal-Mart and Target. I would definitely check out these options before paying the advertisement price. I got the $80 "value set" with my...
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Company wrote 0 private and 1 public responses to the review from Jan 23, 2016.
LuminessAir
Luminess Air Response

Hi Holly,We greatly appreciate your feedback and would love to assist you with application, as well as tips on Airbrushing. The drops of foundation may be added with system on...

Anonymous
Anonymous

I checked out Groupon and did not find the kit. How do you put it in? Thank you!

5.0
I liked
  • Look of the make up
I didn't like
  • Unclear instruction
#776270
Reply to reviews
This product works wonderfully and the make up is beautiful on. I just cannot imagine, after reading all of these reviews, that anyone could think that they have the right to complain about the price. YES, it does cost more than $19.99 to buy this system. Compare their...
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Company wrote 0 public responses to the review from Jan 14, 2016.
Anonymous
Anonymous

I don't mind paying for a quality product, but when a company conducts "hidden clause" business practices, I've decided not to give them my business. Trickery is their poor ju...

Anonymous
Anonymous

Sounds like you work for the company!

I liked
  • Makeup
I didn't like
  • Delivery
#770769
Reply to reviews
Because of the bad reviews I will not buy this product. Thank you guys for posting your reviews!
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Company wrote 0 public responses to the review from Dec 11, 2015.
Anonymous
Anonymous

I won't either. It was appealing, but as I guessed, it wasn't as shown. I also did not like how it was presented in the tv infomercial...lead you to think that the trial pri...

#749621
Reply to reviews
With Official Company Response
Don't use that product. It is only colored water and the process is messy. Don't give your bank card for after that you will not be able to reach them, not by phone nor email. They have been using my expired atm card for several months. My health has been so badRecre I...
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Company wrote 0 private and 1 public responses to the review from Nov 12, 2015.
LuminessAir
Luminess Air Response

Hi There,We would like to apologize for any misunderstanding there may have been regarding our Luminess Air order. Luminess Air has a list of active ingredients located inside...

I didn't like
  • Product does not work as advertised and bait and switch tactics
  • Commercial is bald faced lie
  • Continued use of outdated card
#733112
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