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I ordered the free trial for 30 days, say the charge on my bank account now its not there. I'm a little concerned as to why and after reviewing all the poor reviews I want to cancel my order, if I have to I will put a stop pay on anything that comes through regarding...
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Company wrote 0 public responses to the review from Sep 25, 2016.
1.0
I liked
  • Look of the make up
I didn't like
  • Customer service does not listen
  • Trickery
#925332
Reply to reviews
With Official Company Response
they can"t ship i am returning this bc if you place an order for makeup that you need for this system ...its a 2-3 week wait unless you pay more for the shipping TOTAL RIP OFF LISA DENNIS
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Company wrote 0 private and 2 public responses to the review from Apr 25, 2016.
Anonymous
Lisa DENNIS

My bank is already REVERSING your chargesThe law is your company. An not ship a product that another product is beeded to operate the first product Nd your company is a disste...

Anonymous
Lisa dennis

Not resolvedThey were suppose to email me with an RA AND SHIP.LABEL. I RECEIVED NOTHING....PER THE SUPERVISORMY BANK IS REVERSING CHARGES BC THEY JUST CAN'T GET THEMSELVES TOG...

1.1
Albrightsville, Pennsylvania
I didn't like
  • Customer service
  • Deceitful
  • Are a scam
#836029
Reply to reviews
With Official Company Response
Don't even bother getting this product. The unit will cost you several hundreds cause their advertisement is very misleading. They charge an ungodly amount where it's only half that price on line. So don't get swayed by the TV ad.
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Company wrote 1 public responses to the review from Apr 04, 2016.
LuminessAir
Luminess Air Response

Hi There,We would like to apologize for any misunderstanding there may have been regarding the 30 day in home trial offer. Luminess Air does inform that the price is to try th...

1.0
#823197
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With Official Company Response
So I ordered the product right before the holidays after seeing the commercial with some special deal. I decided to get it and try it. So I ordered it. Well the fine print not only says about 5 more payments of $60+ but also automatically enrolls you into their club...
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Company wrote 1 public responses to the review from Mar 30, 2016.
LuminessAir
Luminess Air Response

Hi There,We would like to apologize for any misunderstanding there may have been regarding the 30 day in home trial offer. Luminess Air does inform that the price is to try th...

Anonymous
Anonymous

I did the same thing. My fault for not reading fine print. Product is not worth the money. Too much time trying to figure out what your best color. Alone once you wipe your fa...

3.3
I didn't like
  • Hidden cost not being told upfront
  • Fine print
  • Trickery
#820118
Reply to reviews
Thank you all for your reviews. Glad I read these first . I will not be ordering.
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Company wrote 0 public responses to the review from Mar 18, 2016.
Anonymous
Anonymous

Me either!

Anonymous
Kim

I am so glad I came to this sight BEFORE I ordered. Of course I will NOT be ordering.

Gouldsboro, Pennsylvania
#812645
Reply to reviews
With Official Company Response

sent their product back to them unused and they still have not credit my debit card for the money I sent them PLEASE DO NOT GO FOR THIS SCAM they will only keep what you pay and you will never here back from them just threats of a collection agency These people need to...
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Company wrote 1 public responses to the review from Mar 09, 2016.
LuminessAir
Luminess Air Response

Hi There,We would like to apologize for any inconvenience this may have caused you. Here at Luminess Air, we do follow certain guidelines and procedures to return any package ...

#806067
Reply to reviews
With Official Company Response
I have been on hold for an hour, Caller 5 just wait 3 mins before my call is answed, then back on hold for 14 mins. Im so pissed off. My make up has gotten all over the place when i shacked it up. The tops are brocken and im not getting the use of these makeup. I have...
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Company wrote 1 public responses to the review from Mar 07, 2016.
LuminessAir
Luminess Air Response

Hi Bonnielee,We would like to apologize for any inconvenience this may have caused you. After reviewing your account, I do see that all of your concerns were addressed on Mond...

#804715
Reply to reviews
I phoned the company about the full price of the Luminess Air system and it was way out of my price range. About a month later, a representative called and offered the system to me at 1/2 the price. I said great! I paid an extra $30 for the updated three speed nozzle...
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Company wrote 0 public responses to the review from Feb 23, 2016.
4.1
I liked
  • Results of the product
I didn't like
  • Automatic make-up subscriction
#796111
Reply to reviews
I bought into their TV commercial hype and sent for the Luminess Air Brush. Unfortunately, it came while I was away for 5 weeks, so I could no longer return the product. It is soooo expensive. I got charged with 6 payments of $72.94 and a club fee of $46.06 a...
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Company wrote 0 public responses to the review from Feb 18, 2016.
Anonymous
Anonymous

You can just cancel the card it's charged to.

#793078
Reply to reviews
With Official Company Response
I purchased my luminesse machine and enjoyed it for a while. I liked the results I got. I paid hundreds of dollars for it and continued to receive 2 bottles of makeup every few months additionally. The metal piece behind the trigger came loose and I took it apart,...
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Company wrote 1 public responses to the review from Feb 12, 2016.
LuminessAir
Luminess Air Response

Hi Debra,We do apologize for any inconvenience this may have caused you. By taking the stylus apart and putting it back together there is a possibility that pieces are not ins...

2.0
I liked
  • Results of the product
I didn't like
  • Quality of stylus
#788949
Reply to reviews