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Top Question
#110938

Refund my credit card.

Why am I still receiving charges on my card. You said I would not receive any more charges for this.

There is a charge to my card on Jan 13, 2022. I want it refunded immediately.

I cancelled this on Dec 22nd 2021 and received a confirmation email to say I would no longer receive orders or charges from you. Do I need to file a claim with my cc company?

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by #2164427

I haven't received any of the product and you keep charging me on my bank card and I'm filing a claim

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How can I get a return packaging slip?I never opened the product and money was taken out for insurance that was too much I just want all of my money back.

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by #2128924

I want to cancel my subscription and I cannot get anyone to answer the telephone, And I do not want to be charged for this today is February 4 that I’ve tried to contact this company to get a return number and still have not received an answer

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Question:
#23835

how can I get the needle back in.

the needle wont go back in all the way

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Answer:
by #1777023

According to Luminess Air, in order to rebuild your stylus, you should return the needle back into the stylus, being careful not to bend the needle. Gently push the back end of the needle to make sure the needle is firmly in place. Tighten the needle retaining bolt until the needle is comfortably secure in the stylus. Do not overtighten.

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Question:
#22089

Why is it, whenever I use the Luminess Air Makeup after it drys my faces fills sticky to touch?

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by #1751763

Your question seems to be specific. It is better to reach out to Luminess Air customer service by phone at 888-793-7474 or by email at Care@LuminessAir.com

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Question:
#17432

HELP.

I do not like this after it was received. Try to find someone to help me return the item.

NOW you are sending me bottles of makeup I did not want or order. I need a return address for return AND DO NOT TAKE ANY MORE MONEY FROM CREDIT CARD>

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Answer:
by #1664986

According to the Luminess Air return policy stated in company's Terms and Conditions, the company will accept any return within the 30 day trial period, provided the item is in the new or like-new condition. The 30 Day money-back guarantee applies to purchase price and excludes money paid for 30 day trial (rent to try) cost and paid s/h. You will need to contact the Luminess Customer Care at 1-88*-793-7474 and request a Return Authorization number (RA#) . Please mark this number on the package when returning. All returns are verified for RA#. Any package missing a RA# will be refused and returned to sender at sender's expense. A package must be received in the company return processing facility within the 30 day trial period which began on the date the product was delivered or within ten business days after RA# was issued, whichever is later. Please send all returns via a shipping method that can be tracked with a proof of delivery or confirmed (UPS/ FedEx / USPS Priority mail), insurance is recommended, to: LUMINESS AIR RETURNS RA#_____________ 12802 Capricorn Stafford, Texas 77477.

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Question:
#15811

HOWTO RETURN PRODUCTS NOT ORDERED.I RECEIVED PRODUCTS THAT I DID NOT ORDER. HOW TO I RETURN THESE ITEMS TO YOU AND GET MY MONEY RETURNED??

ALSO, THERE WAS NO DOLLAR AMOUNT INDICATED ON ANY OF THE PAPERWORK. HOW DO I KNOW WHAT WAS CHARGED TO MY ACCOUNT??

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Answer:
by On Behalf of Pissed Consumer Help Center #1635271

According to Luminess Air return policy the company accepts any return within the 30 day trial period, provided the item is in new or like-new condition (excludes discounted and promotional items.The 30 Day money back guarantee applies to purchase price and excludes money paid for 30 day trial (rent to try) cost and paid s/h. You will need to contact the Luminess Customer Care at 1-888-793-7474 and request a Return Authorization number (RA#) . Mark this number on the package when returning. ALL RETURNS ARE VERIFIED FOR RA#. Any package missing a RA# will be refused and returned to sender at sender's expense. A package must be received in our return processing facility within the 30 day trial period which began on the date the product was delivered or within ten business days after RA# was issued, which ever is later. Packages containing expired RA#s may be refused and returned to sender at sender's expense. Return packages must be post marked within five (5) business days of the RA# issue date. Merchandise received seven (7) days past RA expiration date will be subjected to a 25% re-stocking fee of full purchase price. More information about Luminess Air return policy terms you can find in Luminess Air Terms and Conditions.

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Question:
#186

Can. I use my on makeup if i dilute it the make i got with the kit is to orange.

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Answer:
by #1309398

Thank you so much for your inquiry. Luminess Air is designed to be used with Luminess Air Airbrush Cosmetics only. Using other products in your system is not recommended, as this will void out your Luminess Air standard 1 year warranty. Our even number foundations are for red and pink undertones and the odd number foundations are for yellow and olive undertones. Please give us a call at 1-88*-***-**** and we'll gladly assist you with finding your perfect color-match. :)

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Question:
#161

Why has my unit stopped spraying?I have had my unit for less than a year and did not start using it regularly until October. I have cleaned it after every use with water, shake it dry, and gently dry with a Q- Tip.

About 6 weeks ago I noticed the coverage was not as even and it was taking longer and longer to empty the make up holder although it would empty a full holder of water in about 30 seconds. I ordered the cleaner and have used it several times, however, the spray is decreasing daily to the point that even after 3 or 4 minutes only half of what I put in the holder is used and it takes more than a minute to empty just plain water.

Please advise. thanks

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Answer:
by #1359360

August 11, 2017
I am having the same problem. I am being very gentle with the stylus, cleaning
after each use etc. Still love the product, but I am to the point I am using way too much foundation which will become costly!!! Is the styler not working correctly and I need a replacement? I do hope I get an answer or response asap. I have told several friends about Luminess Air hoping your company will get new customers. My daughters want to purchase theirs, but suggested they wait until I get answer from you.

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Question:
by wolf m Llu #174089

This makes my second bottle costing after delivery 50 some dollars and I am on disability I wouldn’t even worry about my face if I hadn’t had Malaysia for my children why will it not come out of the bottle the last bottle I ruined trim in the end I don’t want to waste another $50 like I said I am on disability

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Question:
by Nancy G Teu #168738

Color is not right. I currently have the fair and need the medium.

The fair is not covering anything.

I watched the you tube and followed as instructed. The color is not covering. I need a darker shade.

I am 74 years young and need more coverage. What else should I be doing?

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