West Newton, Pennsylvania
3.4K views 19 comments
With Company response Not resolved

I just can't understand where any of the confusion stems from as far as billing goes...Yes the trial is advertised as either 29.95 or 19.95, but as I went through the checkout process and read the entire agreement they made plainly clear in black and white regular sized font that if I did not return my order within the 30 day trial period, I would begin immediately being charged 59.99 every 30 days for 5 months, plus the 62.50 for the foundation every 60 days (if I didn't choose to cancel automated makeup).

Maybe they have changed it since you ordered... But I was given all of the information and upgrade options up front.

Nothing hidden.Looking forward to using this system!

Review about: Positive Experience.

Review #601862 is a subjective opinion of a user.

4.0
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Chanellb
My experience was by calling in over the phone late one evening and then they do not share any of that with you about additional costs or on-going fees to purchase the machine. It is a scam and there are so many people falling for this its sad! Shame on this company it's nothing but a scam all dressed up nice and pretty! Wolf in sheep clothing RUN DO NOT ORDER FROM THEM!!!!!
Anonymous
Sugar Hill, Georgia, United States #1263425
True, nothing hidden, but that is probably the only part that is true. Having read reviews of people being caught in a trap, a scam, time extension and such, when there was no time extension, customers have been scammed. I have had this experience myself with at least three other companies over the years. It isn't what they promise you that is the problem, that in fact is the draw. The problem is they do not stand behind what they have promised you and they let time elapse until you cannot make a return and they also start charging your credit card as if you wanted this and/or they will not let you cancel. I wish you well with yours and hope you get treated right but this is a typical and very old timey scam.
Anonymous
#1082819
jane doe here. the key word here is listen carefully to every word they say on tv. along with other companies in corporate america, they have these promotions to catch your interest. you think as i did, well heck i can afford 19.95. always know there is a catch to everything these days. always read terms and conditions, do not skip over them trying to catch something you may have missed. or else you will miss some very key points. i would love to have this luminess air system. but i know reality, no one can make themselves look flawless and perfect. yes we all love to try and hide our flaws by using these products such as this one and all the wrinkle free look younger products. i have not run into one yet. there is only one way to get rid of these feelings and quit being used by these companies. learn to love what you have on you. embrace your natural beauty. know that you with all your flaws, are beautiful and well deserving of all the good things in life. yes looking beautiful boost our self confidence and esteem. but loving ourselves and caring about our own self is so much easier and cheaper too!! the internet is full of home remedies that you can find that are natural and really do work. nature takes care of nature. every plant was put on earth for some purpose. these solutions all come from one of those plants or many. go straight to the source. learn what you can do to make your own products at home. we all love to fix ourselves up for a romantic... Show more
Anonymous
to Anonymous Livingston, New Jersey, United States #1252106
Just because someone purchases an air brush system doesn't mean that they don't love the way that they look lol... I ordered it for convenience reasons and I LOVE IT! It takes me 20 minutes from start to finish to do all of my makeup thanks to Luminess. It has worked perfectly from day one. Your long diatribe amounts to nothing but know it all nonsense. You can't decide why somebody does something, and even if it would be to make themselves feel beautiful, oh well! They can do that and be just fine.
STILL UGLY
Washington, United States #965160
IF YOU TRIED TO TALK TO CUSTOMER SERVICE AND THEY LEFT YOU WAITING ON THE PHONE. AND NO RESPOND OR CALL BACKS TO CANCLE BEFORE TIMES UP.AND THEN ONLY SEND FIRST SUPPLY AND BILLS YOU, COLLECTIONS GOT IT NOW FOR WHAT YOU DIDNT GET OR WANT
Kim
Racine, Wisconsin, United States #958135
So glad I saw this on my way to site to order. If it sounds to good to be true ....
ThePAmommy
to Kim #958183
Kim... This was a positive review...
Thepamommy
#955833
Wow. Ok. The last thing I'm going to attempt to point out is... If a company is selling a 30 DAY TRIAL for $19.95, then how do you not know that after those 30 days there will be more money to pay? It's just common sense!! Aye yie yie... I think I'm just wasting my breath.
ThePAmommy
#954036
Penny... It does not tell you until you actually check out. See the pictures that I posted along with my review. It's all there in black and white. It is normal for an airbrush system to cost that much, especially when they are letting you pay monthly. You can also purchase the system on HSN.com for like $160. No monthly payments... All up front.
Kerri
to ThePAmommy Texas, United States #1115400
you can gfet the 'Luminess Air' on HSN???
For $160.00?!?!?!?! so glad I checked out a cpl reviews before I ordered. I'm goin to HSN to check it out, Amazon.com too!!☺
Thanks a milion!!

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