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What Their Customers Are Saying

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All testimonials are provided and verified by Luminess Air. Verified testimonials on Pissed Consumer is a paid feature of the platform.

Follow up

Luminess Air
My original complaint was six months ago. I want to let everyone know that Luminess handled my complaint very well. It took a lot longer than I had hoped, but was beneficial to me. They returned the money that was taken. I want to send my Thanks to "Gabe" who took every word I said to heart and stayed with me the whole time.
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Make up

Luminess Air
Above-and beyond great servicegreat customer service
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My machine is not blowing air out properly to apply makeup

Luminess Air
Everything is great now... Luminess was on the ball with getting and making me satisfied... I'm very pleasedClapping
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Incomplete order

Short order, matter resolved in minutes
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ID
#2370497 Review #2370497 is a subjective opinion of poster.
Location
Opelousas, Louisiana

Problem getting my money back

Called to cancel account oct. 1st. Was told my account was cancelled. Nov 23 49.99 was taken out of my account. Called nov 26, was told my 49.99 would be put in my account. Never was. Dec.24 another 49.99 was taken out of account. Called the 28. Again they said it would be put back. As of Jan 6th still no money in my account. Today they said they have already refunded me.

User's recommendation: Customer service sucks.

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ID
#2368534 Review #2368534 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cobro extra

Hace un mes hable porque me cobraron doble y este mes otra vez paso lo mismo.me cobraron 2 veces no es justo no sean ratas y devuelvan mi dinero.
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ID
#2360810 Review #2360810 is a subjective opinion of poster.
Preferred solution
Full refund

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Over charge

Still charging my account why? Was only supposed to be charged for 6 months? Going on 9- 10 months. Every time you charge me i have to pay 35.00 in overdraft fees because its already paid off and on fixed income. What is the problem. Return of overcharge will be expected. Tk you for your time. A very expensive. Introductery offer. Trickery is also away of deception. Please respond asap just like you bill my account asap..

User's recommendation: You can get the same thing at cabs Wal-Mart etc for far far less money.

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ID
#2358890 Review #2358890 is a subjective opinion of poster.
Location
Boerne, Texas
Preferred solution
Let the company propose a solution

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

Cancellation

I canceled my Luminess Air and sent back machine, because it does NOT work was told they would refund my money they never did and have never contacted me about why they did not refund my money
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ID
#2358456 Review #2358456 is a subjective opinion of poster.
Loss
$40
Preferred solution
Full refund

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Piece of *** product.

Worse and LONGEST commercial ever!!! Literally 11 minutes long, for something that DOESNT WORK!! They are scammer and need to be shutdown!

User's recommendation: No! No! No! Run the other way!!!!!!

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ID
#2358454 Review #2358454 is a subjective opinion of poster.

I HAVE sent my makeup back un=open....still charged....now again charge me again...

keep sending back and they take it...but keep charging me...

User's recommendation: no...wont listen..

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ID
#2358401 Review #2358401 is a subjective opinion of poster.
Loss
$200
Preferred solution
Full refund

Had allergy to the makeup

I used the makeup once and had bad reaction. Called to get return authorization and, obviously, the company does everything it can to make the return process difficult. It is the Christmas season, I called 12/19/20 and they advised that they have to receive the product back by 1/1/21 or they will ship it back to me and continue to charge my account. I have never dealt with a company with this policy and obviously it is a scam to keep from refunding payment. This is definitely a case of "buyer beware"

User's recommendation: STAY AWAY FROM THIS COMPANY.

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ID
#2342625 Review #2342625 is a subjective opinion of poster.
Location
Rumson, New Jersey
Preferred solution
Full refund
I ORDERED FROM TV WHICH WAS A 19.99 DEAL THEY ADVERTISED. BUT I DID CHOOSE A 39.99 DEAL WHICH INCLUDED LARGER AMOUNT OF AIRBRUSH FOUNDATION. BUT LITTLE DID I KNOW (BECAUSE THEY FAILED TOO MENTION IT ) FUNNY HOW THAT HAS HAPPENED OVER &;; OVER AGAIN ,IVE READ ABOUT...
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ID
#2341587 Review #2341587 is a subjective opinion of poster.
Product
Luminess Air Account
Preferred solution
I WOULD HAVE TO LOOK BACK ON MY BANK STATEMENTS TO KNOW EXACTLY HOW MUCH OF A MONEY LOSS ITS CAUSED ME ... IVE WENT NEG IN MY ACCT MORE THAN ONCE BECAUSE OF YALLS ITEMS BEING SENT TOO ME THAT I NEVER ORDERED SO I HAD TO PAY OVERDRAFT FEES . VERY DISAPPOIN

Contact Luminess Air Customer Service

Website:
www.luminessair.com
Mailing Address:
12802 Capricorn
Stafford, Texas 77477
United States
Phone:
(833) 445-2271
Contact Luminess Air Customer Service

Luminess Air Products and Services Reviews

Product or Service Reviews
Account  8
Makeup  1.5 111
Airbrush Makeup  1.3 108
Face Makeup Brush  1.0 4
Makeup Set  1.3 10

Latest Question

How do I make air stop blowing out

Received my luminesse plugged it in put few drops of makeup which sprayed out as soon as I put it in! Please tell me how to stop the airflow. I really want to use it. I've already received replacement make-up and haven't been...

Luminess Air Questions
I agree with these comments about their TV ad. My wife wanted to try the product so went to their web site to order for her. The same problem exists on their web site. Nothing is revealed until you add to the cart. There are two buttons, 39.95 or 19.95 (Trial). Select...
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ID
#2338042 Review #2338042 is a subjective opinion of poster.
Preferred solution
Make ads more clear & product infoon-line more clear.

I’ve been billed for this product four times I have ever received it

I have never ordered this product My identity has been stolen and I've been charged multiple times for this and I don't even know what this is I would really appreciate if my money when you get back I'm coming over $300

User's recommendation: I never even know what is this product and I’ve been billed for four times never received anything not that order it anyway.

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ID
#2337131 Review #2337131 is a subjective opinion of poster.
Location
Carrollton, Texas

Been having problems with them going in my account

Every since I got my makeup from you guy well you never told me that I was supposed to be making payment and you guys go in my account with out my permission. I dont think thats right you guys could call me and tell me when the payment is due I didnt not set up automatic payment at all.I am not to found or happy that you guys have been taking money like crazy out of my account
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ID
#2312154 Review #2312154 is a subjective opinion of poster.
Loss
$200
Preferred solution
Full refund
I watched the Luminess Air advertisement on TV, and there was no mention about the $19.99 being "a down payment" nor was there any mention of "having to pay to lease the makeup applicator" or "having to pay monthly for the makeup." The Luminess Air advertisement on TV...
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ID
#2311249 Review #2311249 is a subjective opinion of poster.

Bump own face

Luminess Air - Bump own face
I bought y'all product about a month ago and it had broke my face out in these white bumps that won't go away the very first day I use y'all's product the next morning I woke up I had eight white bumps on my face that won't go away and my neck I did a girlfriend her face like that the next morning she woke up with white bumps on her face I want to know what y'all going to do about this
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ID
#2301207 Review #2301207 is a subjective opinion of poster.
Product
Luminess Air Makeup
Loss
$40
Preferred solution
Apology

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer

To take payments off my Credit Card that are being charged.

I am being charged $4.99 per month on my Best Buy credit card ending in 8286 which should be taken off since i do not use your services any longer. Please reply to my email address: bbaker6440@***.com. Thank you.
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ID
#2286433 Review #2286433 is a subjective opinion of poster.
Loss
$120
Preferred solution
take the payments off my credit card since I have not done business with you in a year.