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What Their Customers Are Saying

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All testimonials are provided and verified by Luminess Air. Verified testimonials on Pissed Consumer is a paid feature of the platform.

Follow up

Luminess Air
My original complaint was six months ago. I want to let everyone know that Luminess handled my complaint very well. It took a lot longer than I had hoped, but was beneficial to me. They returned the money that was taken. I want to send my Thanks to "Gabe" who took every word I said to heart and stayed with me the whole time.
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Make up

Luminess Air
Above-and beyond great servicegreat customer service
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My machine is not blowing air out properly to apply makeup

Luminess Air
Everything is great now... Luminess was on the ball with getting and making me satisfied... I'm very pleasedClapping
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New Reviewer

Not working

Ive not been able to use it for at least over a week does not spray Ive cleaned it and now cant even spray the cleaner out

User's recommendation: Beware.

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ID
#3251963 Review #3251963 is a subjective opinion of poster.
Location
West Orange, New Jersey

I still haven't received my order

I nvr spoke 2 anyone about my order. The funds were taken out of my account but I nvr received anything. I'm supposed 2 have 30 days 2 try it out. I hope that the time hasn't already started.
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ID
#3247806 Review #3247806 is a subjective opinion of poster.
Location
Philadelphia, Pennsylvania
New Reviewer

Payment

They couldn't get my payment because I got a new card and need to give it to y'all. I have a problem with my makeup I need a different shade. I always wore #3.
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ID
#3247452 Review #3247452 is a subjective opinion of poster.
Location
Wagoner, Oklahoma
Preferred solution
Payment and different shade of makeup
New Reviewer

Charges

Product does not work as advertised. Customer service rep extended my "30 day trial" after I told them Id like to return it - I agreed and confirmed that I would NOT be charged, they confirmed as well. Weeks later I have a charge on my bill. Inept customer service representatives, disorganized administrative process with respect to make notes on client file and the product results and capabilities are embellished.

User's recommendation: Try it for yourself but personally I would not recommend this.

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ID
#3246408 Review #3246408 is a subjective opinion of poster.

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Being charged 2 times a month for makeup and not getting anything

Tired of being charged 2 times a month and not getting makeup I paid for my machine when I ordered it was only supposed to be charged every 3 months when I was to get make up
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ID
#3246098 Review #3246098 is a subjective opinion of poster.
Location
Bridgeport, Oregon
New Reviewer

Cancel

Cancel. I already canceled but you keep taking money out of my accounts.i would like you to put my money back on my card.

User's recommendation: Cancel.

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ID
#3235146 Review #3235146 is a subjective opinion of poster.
Location
Commerce Township, Michigan
New Reviewer

I wantvto know where is my 85 dollar order is? Its been 3 weeks

I love their products. However, getting my order filled and sent to me has left me waiting far to long. This upsets me when I'm told my order will take 7-10 days. It has been over 21 days.

User's recommendation: Excellent product for your dollars. The products are pricey but the quality makes up for that. I will continue to purchase the products. But pray that my products come sooner next time.

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ID
#3234850 Review #3234850 is a subjective opinion of poster.
Location
Chicago, Illinois
Preferred solution
Deliver product or service ordered
New Reviewer

Responding to the email

For the record I am not a pissed customer I love the product and I recommend it to everyone I come in contact with
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ID
#3233057 Review #3233057 is a subjective opinion of poster.
Location
Charlotte, North Carolina
Pros
  • There is no pros at this time
New Reviewer

I contacted customer service before about unauthorized charges. I owe you nothing yet here is. The charge again

Credit my account for the $6.99 I was charged. If this happens a third time THREE STRIKES YOU'RE OUT, REPORT THE AG OF PA AND THE BBB Deborah Marlott

User's recommendation: Check you’re credit card statement after discontinuing. They slip in charges that aren’t authorized.

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ID
#3228986 Review #3228986 is a subjective opinion of poster.
Location
Easton, Pennsylvania
Loss
$7
Preferred solution
Credit on my cc

Contact Luminess Air Customer Service

Website:
www.luminesscosmetics.com
Mailing Address:
12802 Capricorn St
Stafford, Texas 77477
United States
Phone:
(888) 793-7474
Contact Luminess Air Customer Service

Latest Question

When can I expect my order

I ordered this product since November 29 and have not gotten any notification regards to it, I don’t even have the order number

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Return/ cancel subscription

I had my unopened lumi ess machine and make up packaged and ready to send back with an Ra number and my husband left it behind the seat in his truck and forgot to mail it. Can i get another RA number please. Also i keep getting charges to my paypal and not even getting products. Ease help me.resolve this. Lori Zost
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ID
#3228723 Review #3228723 is a subjective opinion of poster.
Product
Luminess Air Airbrush Makeup
Preferred solution
Full refund
New Reviewer

A problem with my airbrush

I purchased your airbrush over the holiday I do like it but Im having a problem with that often on button its a delay of coming on when I turn it on and then it shuts off
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ID
#3226226 Review #3226226 is a subjective opinion of poster.
Location
Phoenix, Arizona
Preferred solution
Why is the product I have keeps cutting off is it supposed to do that

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Return instructions

I would like to return all of the items I purchased on 11/5/21. My trial period was extended but I still have not used anything. Please send along return instructions. Invoice #2168****, customer account 383****. Debbie Tucek
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ID
#3224585 Review #3224585 is a subjective opinion of poster.
Location
Katy, Texas
Preferred solution
Full refund
New Reviewer

I want you to stop taking money out of my bank account

Because you all took up on $207 out of my bank account last month of Illuminati stuff I ordered a breeze for 20 bucks that's all I wanted
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ID
#3223547 Review #3223547 is a subjective opinion of poster.
Location
Houston, Texas
New Reviewer

Dont have my tracking number

Just need my tracking number I never wrote it down or screen shot it. I dont live at 128 south Seward ave anymore,so i am getting it delivered to my house at 1684 Turnpike road Auburn NY....but i used my mothers email address because i dont have one.

User's recommendation: Write down tracking number or sxreen shot jt.

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ID
#3219276 Review #3219276 is a subjective opinion of poster.
Location
Yorkville, New York
Preferred solution
Deliver product or service ordered

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
New Reviewer

Closed account, just got charged again. You were supposed to take my credit card off file

Close my account and take credit card off my account this was supposed to be stopped months ago this is ridiculous stop charging me for things i canceled months ago or I will sue your company for fraud *** your tip off company

User's recommendation: Close account.

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ID
#3217030 Review #3217030 is a subjective opinion of poster.
Location
Conway, South Carolina
Loss
$32
Preferred solution
Full refund

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