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Luminess Air
982
TOTAL REVIEWS
$150K
CLAIMED LOSSES
480K
PAGE VIEWS
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What Their Customers Are Saying
?All testimonials are provided and verified by Luminess Air. Verified testimonials on Pissed Consumer is a paid feature of the platform.
Follow up
Luminess Air
My original complaint was six months ago. I want to let everyone know that Luminess handled my complaint very well. It took a lot longer than I had hoped, but was beneficial to me. They returned the money that was taken. I want to send my Thanks to "Gabe" who took every word I said to heart and stayed with me the whole time.
Make up
Luminess Air
Above-and beyond great servicegreat customer service
My machine is not blowing air out properly to apply makeup
Luminess Air
Everything is great now... Luminess was on the ball with getting and making me satisfied... I'm very pleased
Incomplete order
Short order, matter resolved in minutes
ID
Location
Opelousas, Louisiana
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Problem getting my money back
Called to cancel account oct. 1st. Was told my account was cancelled. Nov 23 49.99 was taken out of my account. Called nov 26, was told my 49.99 would be put in my account. Never was. Dec.24 another 49.99 was taken out of account. Called the 28. Again they said it would be put back. As of Jan 6th still no money in my account. Today they said they have already refunded me.
User's recommendation: Customer service sucks.
ID
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCobro extra
Hace un mes hable porque me cobraron doble y este mes otra vez paso lo mismo.me cobraron 2 veces no es justo no sean ratas y devuelvan mi dinero.
ID
Preferred solution
Full refund
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This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOver charge
Still charging my account why? Was only supposed to be charged for 6 months? Going on 9- 10 months. Every time you charge me i have to pay 35.00 in overdraft fees because its already paid off and on fixed income. What is the problem. Return of overcharge will be expected. Tk you for your time. A very expensive. Introductery offer. Trickery is also away of deception. Please respond asap just like you bill my account asap..
User's recommendation: You can get the same thing at cabs Wal-Mart etc for far far less money.
ID
Location
Boerne, Texas
Preferred solution
Let the company propose a solution
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerCancellation
I canceled my Luminess Air and sent back machine, because it does NOT work was told they would refund my money they never did and have never contacted me about why they did not refund my money
ID
Loss
$40
Preferred solution
Full refund
PissedConsumer.com fights for consumer rights
Piece of *** product.
Worse and LONGEST commercial ever!!! Literally 11 minutes long, for something that DOESNT WORK!! They are scammer and need to be shutdown!
User's recommendation: No! No! No! Run the other way!!!!!!
ID
I HAVE sent my makeup back un=open....still charged....now again charge me again...
keep sending back and they take it...but keep charging me...
User's recommendation: no...wont listen..
ID
Loss
$200
Preferred solution
Full refund
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Had allergy to the makeup
I used the makeup once and had bad reaction. Called to get return authorization and, obviously, the company does everything it can to make the return process difficult. It is the Christmas season, I called 12/19/20 and they advised that they have to receive the product back by 1/1/21 or they will ship it back to me and continue to charge my account. I have never dealt with a company with this policy and obviously it is a scam to keep from refunding payment. This is definitely a case of "buyer beware"
User's recommendation: STAY AWAY FROM THIS COMPANY.
ID
Location
Rumson, New Jersey
Preferred solution
Full refund
I ORDERED FROM TV WHICH WAS A 19.99 DEAL THEY ADVERTISED. BUT I DID CHOOSE A 39.99 DEAL WHICH INCLUDED LARGER AMOUNT OF AIRBRUSH FOUNDATION. BUT LITTLE DID I KNOW (BECAUSE THEY FAILED TOO MENTION IT ) FUNNY HOW THAT HAS HAPPENED OVER &;; OVER AGAIN ,IVE READ ABOUT...
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ID
Product
Luminess Air Account
Preferred solution
I WOULD HAVE TO LOOK BACK ON MY BANK STATEMENTS TO KNOW EXACTLY HOW MUCH OF A MONEY LOSS ITS CAUSED ME ... IVE WENT NEG IN MY ACCT MORE THAN ONCE BECAUSE OF YALLS ITEMS BEING SENT TOO ME THAT I NEVER ORDERED SO I HAD TO PAY OVERDRAFT FEES . VERY DISAPPOIN
I agree with these comments about their TV ad. My wife wanted to try the product so went to their web site to order for her. The same problem exists on their web site. Nothing is revealed until you add to the cart. There are two buttons, 39.95 or 19.95 (Trial). Select...
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ID
Preferred solution
Make ads more clear & product infoon-line more clear.
I’ve been billed for this product four times I have ever received it
I have never ordered this product My identity has been stolen and I've been charged multiple times for this and I don't even know what this is I would really appreciate if my money when you get back I'm coming over $300
User's recommendation: I never even know what is this product and I’ve been billed for four times never received anything not that order it anyway.
ID
Location
Carrollton, Texas
Been having problems with them going in my account
Every since I got my makeup from you guy well you never told me that I was supposed to be making payment and you guys go in my account with out my permission. I dont think thats right you guys could call me and tell me when the payment is due I didnt not set up automatic payment at all.I am not to found or happy that you guys have been taking money like crazy out of my account
ID
Loss
$200
Preferred solution
Full refund
I watched the Luminess Air advertisement on TV, and there was no mention about the $19.99 being "a down payment" nor was there any mention of "having to pay to lease the makeup applicator" or "having to pay monthly for the makeup." The Luminess Air advertisement on TV...
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ID
Bump own face
I bought y'all product about a month ago and it had broke my face out in these white bumps that won't go away the very first day I use y'all's product the next morning I woke up I had eight white bumps on my face that won't go away and my neck I did a girlfriend her face like that the next morning she woke up with white bumps on her face I want to know what y'all going to do about this
ID
Product
Luminess Air Makeup
Loss
$40
Preferred solution
Apology
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo take payments off my Credit Card that are being charged.
I am being charged $4.99 per month on my Best Buy credit card ending in 8286 which should be taken off since i do not use your services any longer. Please reply to my email address: bbaker6440@***.com. Thank you.
ID
Loss
$120
Preferred solution
take the payments off my credit card since I have not done business with you in a year.
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