What Their Customers Are Saying

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Luminess Air
My original complaint was six months ago. I want to let everyone know that Luminess handled my complaint very well. It took a lot longer than I had hoped, but was beneficial to me. They returned the money that was taken. I want to send my Thanks to "Gabe" who took every word I said to heart and stayed with me the whole time.
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New Reviewer

Change of color for make up

A representative was not available at the time off my call and I pressed # to be called back. I am sure that you will call me back
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#4426205 Review #4426205 is a subjective opinion of poster.
Location
Los Lunas, New Mexico

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Verified Reviewer New Reviewer

They have charged me for something I did not order or receive

This is a company that charges you amounts for goods you do not get and did not order. I did not receive anything that was charged to me and I do thing this is a bogus company. If I were to rate this company I would give it the worst rating there is, their products are also not what they are advertised to be
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#4416276 Review #4416276 is a subjective opinion of poster.
Location
Easley, South Carolina
Loss
$42
Preferred solution
Full refund

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Verified Reviewer New Reviewer

Terrible product for the price

Return the product cant get luminess to send me a return label . They try to convince you to continue to use the product . They say the product they send you are full size products and it is basically 1 part product to 9 parts water . Im just not happy at all with there products nor there customer service department.

User's recommendation: Don’t purchase this product it is not worth the money , the product they send is mostly water ! It takes a lot of the oproduct to get complete coverage and they want you to continue to use only there products in the machine and they are way overpriced for the amount of product you receive . And when you try to return the product they want send you a return label.

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#4396541 Review #4396541 is a subjective opinion of poster.
Location
East Bernstadt, Kentucky

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Verified Reviewer New Reviewer

Dissatisfied

I have tried again and again and again to get this company to get rid of the auto order; however, literally every single time I order there is an auto order to charge me more money no doubt?! It is somewhat of a decent product, but I will not order it under their circumstances which are order more under our circumstances!
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#4383248 Review #4383248 is a subjective opinion of poster.

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Product sent to wrong address.

The customer service representative was very helpful! The access to customer service could be quicker.
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#4352677 Review #4352677 is a subjective opinion of poster.

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Verified Reviewer New Reviewer

My wife doesn't like it

She said she put it on and after a half hour it started to clump up on her face in places and separated in other places showing her skin. She tried all ways of using it and it never worked out for her. She just doesnt want to deal with it. She said it just didnt work for her and she wanted to return it.
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#4341291 Review #4341291 is a subjective opinion of poster.
Location
Los Angeles, California
New Reviewer

I don’t have a specific reason for this review.

I want to see if I can trade my luminous spray and make up for the tanner spray since I didn't like the make up spray. Nor did I get my free attachment for my hair either.

User's recommendation: We’ll see what happens when I get my new shade of coverage. Then I’ll be able to play with it more.

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#4338691 Review #4338691 is a subjective opinion of poster.
New Reviewer

Canceled Subscription

I needed to cancel my subscription today because I have plenty of product in stock (I dont use it daily). I wanted to fully cancel my subscription until I require more product/make up. The customer service representative, Alexandria, was very helpful & offered a...
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#4323848 Review #4323848 is a subjective opinion of poster.
Preferred solution
No action required. I just wanted to cancel my subscription for the time being because I don’t use it every day & I don’t need the monthly delivery.
New Reviewer

Can’t get in touch with the company for months to cancel! Impossible to contact customer service!

Cant contact customer service the phone just disconnects for months!!! When you have to order the product its simple to get someone on the line
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#4315911 Review #4315911 is a subjective opinion of poster.
Preferred solution
Some of the months back that I paid since I can’t contact anyone to cancel and to cancel the product

Contact Information

Website:
www.luminesscosmetics.com
Mailing Address:
12802 Capricorn St
Stafford, Texas 77477
United States
Phone:
(888) 793-7474
Contact Luminess Air Customer Service

Latest Question

Color is not right. I currently have the fair and need the medium. The fair is not covering anything. I watched the you tube and followed as instructed. The color is not covering. I need a darker shade. I am 74 years young and...

Luminess Air Questions
New Reviewer

Requested

No complaint, order taken care of. Like the product. I am in my 80s and have been taken for much younger.Actually had trouble getting through airports with my shoes on for example. I like the Dewey look after using love product.
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#4290943 Review #4290943 is a subjective opinion of poster.

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Verified Reviewer New Reviewer

To Stop auto delivery

Just can't afford it right now. As soon as times get better I'll be reordering. There's nothing I can find that isn't good

User's recommendation: I would definitely recommend this product.

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#4177034 Review #4177034 is a subjective opinion of poster.
New Reviewer

Inquiries

I have an automatic shipping agreement with you. I was just wondering when my next shipment is due to arrive because I'm running a bit low on product. Thank you, sherrie Fahland .
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#4128224 Review #4128224 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Need to talk to talk to cust serv

Customer service agent was very polite and handled my situation perfectly well. Claudia was understanding and calm. Thank you
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#4067478 Review #4067478 is a subjective opinion of poster.
Location
Makati, National Capital Region

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Verified Reviewer New Reviewer

Haven't received order

Two orders were not received but deducted from my bank account .for two shipping. S. I called and hopefully the issues were solved

User's recommendation: Call if you have problems.

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#4057652 Review #4057652 is a subjective opinion of poster.
Preferred solution
Deliver product or service ordered

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Verified Reviewer New Reviewer

Cancell future orders

I wasnt wearing the makeup daily and I have a lot of bottles I want to use some of them up before I order again they were becoming expensive

User's recommendation: Only order one bottle as needed.

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#4042942 Review #4042942 is a subjective opinion of poster.
Preferred solution
Nothing

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