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This company will do anything to get your money. They say they guarantee the color match. Well, when I proceeded to identify that they sent me the wrong color, they said they would send me out the correct color at no additional charge, but as soon as I hung up with...
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2.4
I liked
  • It was an okay product
I didn't like
  • Being overcharged
  • Unethical
  • Foundation colors were off
#1496659
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do not do business with this company
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BossySeaDragon787
BossySeaDragon787

No one will give me a return Number. I kept telling them I wanted to return item I still do not have a return number. I will call Better Business tomorrow. I do not like the m...

#1495839
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Luminess Air - Customer Service is lacking

I've been using Luminess Air for about 10 months. I actually like the product, but their customer service is definitely lacking! They do not allow you to make changes to your delivery schedule or product - you have to call them! It's such a waste of time. I'm going to start looking for another company that manufacturers foundation for air brushes. Anyone have any recommendations?
#1494866
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I ordered the free trial of product after watching the TV spot. It came but I did not realize the initial price of $27.94 charged to my credit card was not the TOTAL price. (My fault for not reading their very small print I guess.) After receiving the pkg. and finding...
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Anonymous
Yvonne

Same problem here--when I called last mothh the lady I spoke with was very evasive and would not give me the return address. I called back this time and got a return # and thi...

1.5
I liked
  • Television ad
I didn't like
  • Fine print
  • Being cheated out of money
  • Deceitful
#1491862
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Luminess Air - RIP OFF COMPANY!!

I ordered the $99 valentines day special online and did not sign up for reoccurring charges for the monthly make up club. This company has been charging my account every month for the make up club any way!! I have had to notify my bank of fraudulent charges because I can't get in touch with the company!!!! Also I created an account so I could reorder make up if I needed but when I try to sign in it says I don't have an account. So if I don't have an account how is it they can continually charge my card especially when I didn't consent to it!! Every time I try to call it is an incorrect phone number or there is a recording stating they are closed.
1.0
Details
Advertised vs Delivered
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Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Website
I liked
  • Special for the applicator
I didn't like
  • Did not sign up for makeup club unauthorized charges to account
#1491107
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Luminess Air - Airbrush not working

My first sprayer quit working so they sent me another one. So now this other one quit working. I called them to see if i could return it and get my money back but they told me it was to late. So they would rather have a pissed off customer than a happy one. They will not get there final payment from me!!!!!
1.0
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
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Reliability
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Website
#1490910
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Luminess Air - False advertisement

I was charged than agreed upon when I called to complaint it fell on deaft ears I should of read the reviews before making my purchase
#1490822
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Luminess Air - Returned Product Being Denied

I have returned this equipment, DVD and paperwork. They are stating that it has not been returned and they keep trying to charge my credit card which is now blocked. I know they have received this equipment but I can not get anywhere with this company. The equipment is being returned because of huge expenses and it does not apply facially as they demonstrated. I certainly hope someone can help me with this problem or contact me if they have had the same problem.
1.0
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
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Website
I didn't like
  • Bait and switch sales tactics
#1490395
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Luminess Air - Don't deal with this company..PERIOD!

Simply put keep all correspondents, copies of letters, checks, written materials. Since they will continually try to get money from you. The product stinks as well. Not worth the hastle.
1.0
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Advertised vs Delivered
Customer service
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Diversity of Products or Services
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Website
#1490245
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Contact Luminess Air Customer Service

Mailing Address:
Luminess Direct LLC
12802 Capricorn
Stafford, Texas 77477
United States
Phone:
(888) 793-7474
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Luminess Air Products and Services Reviews

Luminess Air - FORMAL SCAMMERS

I believe this company has decided to come up with a product and scam persons with it. I must admit that US$19.99 is unrealistic .....but to be honest I have seen wayyyy better deals online. The promotion was very misleading as there are so many details that wasnt given upfront. They tricked me into taking this system and then started charging my credit card. Apparently what they do is send a receipt with that fine print telling you of those additional payments ....absolutely no indication of that prior to you buying the system....not even in fine print. These people are thieves
1.0
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Advertised vs Delivered
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Website
#1489921
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