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With Official Company Response

I ordered this product based on television commercials, and thought that the price of $34.91 as very reasonable. I assumed that the replacement makeup would cost more down the line, and that was how the company planned to earn its profit. WRONG! Once I received my...
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Anonymous
Consumer Connie

I saw an infomercial and called the company to inquire about the TOTAL cost of the machine. After I FINALLY got the representative to give me a price, which was outrageous, I ...

Anonymous
Carol

Thank you for posting this I was about to do that 34 dollar pay.i would had lost it if I was charged 69 for 5 months.i can barely read due to eye problems in the first place

#540515
Reply to reviews
Hi there, Iam a former Sales agent and one of the products i did sell is Luminess air cosmetics. So to get right to it the $19.99 is a TRIAL price, you are paying to try the product for 30 days and after taxes it rounds up to about $26.80 JUST TO TRY THE PRODUCT. Then...
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Anonymous
Christine PAGE

This really helps me ... I thought it was me and now I'm happy to know it's NOT..they should be ashamed if themselves for destroying people's lives..I'm an elder and don't app...

Anonymous
UnsuspectingCustomer77

This company should be shut down immediately! So many bad experiences, complaints, reviews, monetary losses, etc all over the internet but they are still active and still dece...

1.1
I didn't like
  • Whole scam of the infomercial
#1205809
Reply to reviews
This is my second review i am writing about luminess air. The first one you should read i believe its titled save your money go with Dinair. Its also marked as resolved and its anything but that .Try to bare with me here, its a long story but ill make it quick as...
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Anonymous
Sadia

THANK YOU I was going to purchase Luminess Silk today, I'm So Grateful to have read your experience. I dont have time for even the possibility of going thru this headache, a...

Anonymous
W Sisk

I read it too late. Just got it in the mail today. Two items are on backorder....and so it begins. Lol

I didn't like
  • Unproffessionalism
  • Scam
  • Delivery
#572410
Reply to reviews
How do i cancel my membership!!!!!! Terri bolton customer id #2430500 Please please cancel my membership...Dont send no more makeup!ive paid for this airbrush 3 times already!!!!!Please just leave me alone! I had to cancel my credit card so u people couldnt take no...
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Anonymous
cynthia payne

I would like to cancel my membership as well

Anonymous
Deloise

I would like to cancel my account

1.0
#1100055
Reply to reviews
So I have been dealing with the Luminous Air *** since 9-16-2014 and just get more frustrated every time. I ordered it as a gift and when they sent back the confirmation it said there would be a monthly charge of $79.99 and an additional $39.99 everyother month for...
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Anonymous
Anonymous

Thank you all so much for warning us. We have decided not to order. Sorry you all got ripped off. BK

Anonymous
Anonymous

Thank u I was just about to order

1.3
I didn't like
  • Trial unclear refund half of cost
#550230
Reply to reviews
I saw a commercial on for Luminess on TV. It was very impressive. You could try it for $29.95, so I called. The lady that answered said that I could even get it for $19.95! Unfortunately, I gave her my credit card number not realizing it would cost a lot more. When she...
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Anonymous
Marilyn

I feel the same way as the people who wrote these reviews. It is very easy to join your club and then there is the major secret of how to change the frequency or how to quit t...

ariompa96
ariompa96

This is a horrible company. They don’t pick up the phone, they’re not courteous in anyway, and they continue to show lack of respect for people once people do finally get thro...

#1099350
Reply to reviews
Luminess Air - Airbush Makeup Review
Luminess Air - Airbush Makeup Review
They sound nice when you first call but they have messed up on my order and sent me parts ( not the complete machine) but I do not own the machine yet!! And the parts were not the complete machine and the product that I ordered is not complete either. Then they would...
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Anonymous
Anonymous

Hi there, I am in the same situation you are! I was wondering if you have gotten anywhere with them? What you told in your review they told me. They even hung up on me! How do...

1.0
#977590
Reply to reviews

With Official Company Response

Luminess Air - Deceptive Advertisement
I ordered the Luminess Airbrush System after seeing an advertisement and demo on late night TV. What was not said in the advert was that the $24.91 for a 30 day trial was not the entire price of the product but I owed another $338.61 for the product. I am returning the...
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Anonymous
Anonymous

I am also having trouble returning it. They had my name spelled wrong-but they seem to charge it under the right name. They had my email spelled wrong as well. Trouble underst...

Anonymous
ROSA

I ALSO RECENTLY PURCHASED THE LUMINESS AIRBRUSH FROM THE LATE NIGHT INFOMERCIAL FOR $29.99 & WAS NOT AWARE THAT IT WAS NOT THE FINAL PRICE UNTIL I NOTICED RECENTLY THAT THEY'V...

1.0
I didn't like
  • Only able to contact m f 830 530 cst
  • Hours not compatible
#899105
Reply to reviews

With Official Company Response

When I saw the TV add i wanted to try this product and the price sounding so great at 19.95. I jumped on the phone and called. The man on the phone proceeded to try and sell me other things to make my total larger. I ended up paying at the end about 25.00 not giving...
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Anonymous
Anonymous

I wished I would have read the reviews first they keep taking out my account and they refuse to stop...never again & like others reported them

Anonymous
Patty

Please do not order this. They charge a membership fee every month that you will not know about until it comes out of your account, and when you try to cancel it, they will te...

I didn't like
  • Machine is hard to use
  • Any of experience
  • Product
#663415
Reply to reviews
Worst customer service in history. The make up I found to be extremely oily and it caused a break out . Very light coverage even with several applications. I called to return the equipment and held for 15 minutes once I finally got someone on the phone she then...
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#1181221
Reply to reviews