Luminess Air
Reviews and Complaints
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Verified Reviewer | Easley, South CarolinaThey have charged me for something I did not order or receive
Preferred solution: Full refund
Order and possible cancellations
Preferred solution: Full refund
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Verified Reviewer | Greensboro, North CarolinaCancel order and future shipment
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Verified ReviewerDissatisfied
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | East Bernstadt, KentuckyTerrible product for the price
User's recommendation: Don’t purchase this product it is not worth the money , the product they send is mostly water ! It takes a lot of the oproduct to get complete coverage and they want you to continue to use only there products in the machine and they are way overpriced for the amount of product you receive . And when you try to return the product they want send you a return label
I need to ask a ? Regarding my sunless tanning kit
Preferred solution: The bottom part of the breeze airbrush
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Verified ReviewerProduct sent to wrong address.
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Verified Reviewer | Los Angeles, CaliforniaMy wife doesn't like it
Canceled Subscription
I needed to cancel my subscription today because I have plenty of product in stock (I dont use it daily). I wanted to fully cancel my subscription until I require more product/make up.
The customer service representative, Alexandria, was very helpful & offered a monthly discount to continue my subscription, but I declined. She also informed me of the basic subscription for a monthly fee of $6-$7, but I declined that as well. When I begin a subscription again in the future, I will likely start with the basic subscription so that I dont develop a surplus stock.
My only complaint about my experience today is that Alexandria was difficult to hear/understand. She may have been speaking too fast &/or too close to the mouthpiece, causing it to be slightly muffled.
Preferred solution: No action required. I just wanted to cancel my subscription for the time being because I don’t use it every day & I don’t need the monthly delivery.
User's recommendation: It’s a great product!
Change of color for make up
I don’t have a specific reason for this review.
User's recommendation: We’ll see what happens when I get my new shade of coverage. Then I’ll be able to play with it more.
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Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Mount Laurel, New JerseyI need to get ahold of someone
Preferred solution: A new breeze
User's recommendation: They are hard to resolve an issue with
Can’t get in touch with the company for months to cancel! Impossible to contact customer service!
Preferred solution: Some of the months back that I paid since I can’t contact anyone to cancel and to cancel the product
Requested
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTo Stop auto delivery
User's recommendation: I would definitely recommend this product
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