State: Texas Clear all filters (74 of 1497 reviews match)
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Just don't want this... it was a gift. Supposed to be (free) trail I have called 5 times... always the same answer when someone does finally answer the call. They say they are BUSY with calls and can not (help) me with my problem. They say (PROMISE) someone suppose to...
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Company wrote 0 public responses to the review from Jan 18.
Anonymous
Leslie Fong

I only ordered the product for my wife and did NOT intend to have automatic repeat purchases charged onto my credit card. I called the number provided several times and get p...

I didn't like
  • Unproffessionalism
#1171809
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Luminess Air - Customer Care Review from San Antonio, Texas

I have had a terrible experience trying to get my refund. Takes a long time to get transferred to customer care then when u finally get transferred phone line gets disconnected. It's been 4 months I still haven't recieved my refund. Awful service n not a good product.
Company wrote 0 public responses to the review from Nov 02, 2016.
#947763
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Let me tell how this all started! So around March 15 this year, I had seen the Luminess Air commercial for the very first time, and was showing the airbrush product that was being sold for a very cheap price of $19.95 (mind you, the commercial had only mentioned that...
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Company wrote 0 public responses to the review from Sep 24, 2016.
Anonymous
Anonymous

I am beyond grateful that I found this website. I was considering trying the product, but absolutely will not now after reading all the horror stories from these poor victims...

Anonymous
Anonymous

Thanks for educating me about Luminess.I was in the process of ordering but then decided to read the review. I will surely take your advice.

1.0
I liked
  • Machine
I didn't like
  • That the full cost was not disclosed up front
  • Misleading the price
#924982
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With Official Company Response
System free trial was misleading. Wasn't worth the shipping charge even. Customer service was the worst
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Company wrote 1 public responses to the review from Sep 08, 2016.
LuminessAir
Luminess Air Response

Hi There,We do apologize for any confusion there may have been regarding the price of the 30 day in home trial. The Luminess Air infomercial does inform all viewers that the p...

1.1
#915007
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With Official Company Response
I am very disatisfied with this company i do not like the way they do business the way they word things is confusing and deceptive because why should i pay the special offer price which came to$31 and then turn around and have to pay 310 dollars its not worth all that...
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Company wrote 1 public responses to the review from Aug 08, 2016.
LuminessAir
Luminess Air Response

Hi Linda,We would like to apologize for any inconvenience this may have caused you. May you please send me a personal email at Ashley@luminessair.com, so that I am able to fur...

1.0
#896751
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With Official Company Response
Hard to get a hold of some one , this make up is not for oily skin, they take money out every week with out any notification and they charge as much as they want , they mailed me make up I don't need it's a big bottle of make up and is not even my shade. Beyond upset
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Company wrote 0 private and 1 public responses to the review from Jul 02, 2016.
LuminessAir
Luminess Air Response

Hi Ana,We would like to apologize for any misunderstanding there may be regarding the Luminess Airbrush 30 day in home trial offer. Starting 30 days after you have received yo...

1.3
#875799
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Customer service was very good. Lengthy wait time but all issues resolved well
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Company wrote 0 public responses to the review from May 21, 2016.
Anonymous
Anonymous

I'm 12 comments in and this is the first positive comment and it is not great. I'll shop around. Glad I read all these.

3.8
#852140
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As everyone else, I feel for the hype of the commercial and order the trial lumpiness air. I was sent the product and immediately after inspection and trying I new that this was not for me. I called Luminess to get a RMA (Return Merchandise number which I did. In the...
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Company wrote 0 private or public responses to the review from May 16, 2016.
1.2
I didn't like
  • Hated the product
#848536
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With Official Company Response
Like everyone else, I missed the "trial" wording. They charged me $571.00 for the Pro Ststem and now have drained my bank account today. Have filed dispute with my bank and will be contacting an attorney for Deceptive Trade Practices. They mistook my bees with honey...
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Company wrote 1 public responses to the review from Apr 08, 2016.
LuminessAir
Luminess Air Response

Hi There,We would like to apologize for any misunderstanding there may have been regarding the 30 day in home trial offer. Here at Luminess Air we do believe in full disclosur...

1.0
#826403
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With Official Company Response
Do NOT purchase this system or any products from this company. Since i began working with this company all i find is ways the company is getting over on its customers. The main scam is the makeup club. They automatically enroll you to receive makeup on a recurring...
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Company wrote 1 public responses to the review from Mar 02, 2016.
Anonymous
Anonymous

Purchase, trial offer and auto-delivery details are very clearly outlined (see below). Please don't leave poor product or company ratings if you didn't do your research. This ...

Anonymous
Anonymous

I wished I had seen this before, everything you have written is true. It's a poor product and the makeup is overpriced for the amount you get!

#801407
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